Take your strong bookkeeping and customer service skills to the next level! Maitri Learning, an agile, green company that creates transformative educational materials, is seeking a Sales Operations Coordinator to play a pivotal role in our growing company. As an essential daily contributor, you will coordinate daily sales operations including order processing, customer communications, and sales support activities.
Key Responsibilities:
- Process orders from multiple channels (Shopify, Amazon, Purchase Orders) in QuickBooks
- Track order fulfillment and provide updates to customers
- Identify and execute upselling opportunities
- Follow up with and hunt leads from email, phone, social media, etc.
- Provide exceptional customer service through:
o Prompt response to inquiries and concerns via shop chat, email, phone, creating shopping carts, etc.
o Clear communication about order status and shipping
o Problem-solving for order issues
o Building lasting customer relationships
o Collecting and acting on customer feedback
Requirements:
- Experience with QuickBooks and e-commerce platforms (Shopify preferred)
- Strong organizational and multitasking abilities
- Excellent written and verbal communication skills
- Educational sales experience or aptitude
- Education industry experience
- Detail-oriented and fast-mover with data entry accuracy
- Customer service background with problem-solving skills
About Us:
Maitri Learning is an internationally recognized maker of research-based literacy materials that merge Montessori principles with Science of Reading and neurodevelopmental science. Our mission is to enhance early childhood education through thoughtfully designed learning tools that support PreK-5 students in both private and public settings. We are ready to bring our effective, joy-filled, and human-centered approach to literacy education to non-Montessori private and public school markets.
If you're passionate about human-centered education and eager to contribute to a collaborative team environment in an environmentally-minded small business, we'd love to hear from you!
