DescriptionAs an Enterprise Payments Product Associate here at Citizens, you’ll be part of a diverse and evolving Product team driving payments innovation across the enterprise. In this role you’ll be interfacing with external vendors, internal colleagues, and customers on a regular basis to support our Consumer Payment products. Another significant responsibility will be project management, helping deliver enhancements following Agile methodology and utilizing Jira software. New product features can be based both on in-house development and through implementing vendor solutions. As this is a fast growing and evolving team, a desire and ability to be versatile and pivot frequently is important. This is a rare opportunity to join a team that is significantly evolving; with the security of being part of an established organization (listed on Fortune’s World’s Most Admired Company list). With the exposure to all divisions of the bank and the inherent visibility offered to the incumbent, the role offers great development potential and a solid foundation for a dynamic career path which can be shaped by the candidate’s interests.Vendor Strategy, Management, and Support (75% of time)
Vendor strategy and support – Work with both new and existing vendors to maintain exceptional products for our customers.
Day to day interaction with management and vendors
Understand new product releases from vendors, how they affect our current or upcoming customer experience, and sharing that information out with EO’s and other key stakeholders
Vendor data analysis, to understand transactions, volumes, fraud rates, and other data around vendor-based solutions
Vendor financial analysis, to understand costs and other financial implications of our vendor-based solutions
Support and drive the current and future technical strategy of our existing and prospective new vendors; analyzing if there are other or better options, and working closely with technology teams on migration plans or other options for maximizing our customer experience and minimizing our vendor costs
Support colleagues with trainings, educational content, product questions, customer issues, etc., especially as it relates to our vendor capabilities
Consumer Payments Program Management and Pod-Support (25% of time)
Work with product, business stakeholders, or other sources to identify and define client needs and emerging trends.
Help with managing the development and maintenance of competitive analysis and market research for competitive offerings.
Conduct research on product enhancements and new product offerings. Initiate product development cycle for agreed upon development initiatives.
Comfort with data analytics and the ability to source and organize data in an executive format.
Continuously learn about technology and business changes and ensure appropriate steps are taken to meet requirements.
Agile Methodologies – Using agile methodologies, apply appropriate techniques to facilitate innovation and execution. Apply and interpret metrics to measure team progress and effectiveness.
Requirements Analysis - Supervises the advanced use of requirements analysis tools and services, including prototyping and use cases. Produces detailed functional and information requirements models and documentation. Trains others on requirements work and quality reviews.
Monthly support on team reports including monthly and quarterly business reports, Town budgeting support, and other ad hoc reporting requests as needed
Qualifications:
3-5 years’ experience in Banking or Fintech, Payments experience preferred.
Skilled at drafting executive presentations and business cases.
Experience working with and managing external vendor partners
Experience building financial and business cases, in partnership with Finance teams
Experience building technology plans, in partnership with Technology teams
Experience with Scrum at Scale and Jira software is a plus.
Comfortable with Excel for reporting and data analytics.
Education: Bachelor’s degree or equivalent work experienceHours & Work Schedule
Hours per Week: 40
Work Schedule: M-F 8-5 Hybrid Schedule in office in Johnston RI or Westwood MA3 days and 2 days remote
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.Equal Employment OpportunityAt Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity EmployerCitizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growthBackground CheckAny offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.09/06/2024
