Customer Service Associate (Full-Time/Part-Time Options Available) Westborough, MA; Customer Support
Jan 28, '25 About Hirezon Corporation : Founded in 2002, Hirezon Corporation is a pioneering technology company specializing in advanced HR software products for higher education institutions. As we expand our reach and enhance our offerings, we've been recognized as one of the "50 Best Companies to Watch in 2022" by CIO Bulletin.
Our comprehensive suite of products is designed to streamline human resources management processes, enhancing talent acquisition, onboarding, performance evaluation, and forms management. Our commitment to innovation, affordability, flexibility, and exceptional service has made us the trusted partner of hundreds of higher education institutions seeking to optimize their HR capabilities. Learn more about us at www.hirezon.com Job Description: As a Customer Service Associate at Hirezon, you will play a crucial role in supporting our growth and ensuring our clients achieve maximum benefits from our products. You'll collaborate with both clients and our internal teams to resolve inquiries and enhance user satisfaction.
Key Responsibilities:
Engage directly with clients via phone, email, and Zoom to troubleshoot and resolve issues, following 1-2 months of comprehensive internal training.Monitor and manage the help desk ticketing system, ensuring timely response and resolution of client requests.Assist in training sessions for new and existing clients to maximize their software utility.Create and update training materials for both clients and the internal team.Perform testing and troubleshooting for new releases and updates before they are deployed to clients.Maintain detailed records of client interactions, issues, and resolutions. Requirements: High School diploma is required; Associate's or Bachelor's degree preferred.Experience in customer service, preferably in an HR or technology-related field.Strong communication skills with proficiency in handling inquiries via phone and Zoom.Excellent time management and the ability to work in a fast-paced environment.Proficiency in Microsoft Office (Word, Excel) and internet research.A proactive attitude and eagerness to learn about evolving HR technology solutions. Additional Information: Why Join Hirezon?
Dynamic Work Environment: Thrive in our collaborative and vibrant office atmosphere that fosters creativity and innovation.
Relaxed Dress Code: Enjoy the comfort of a casual dress code that encourages you to be yourself.
Career Development: Benefit from numerous opportunities for professional growth and advancement within the company.
Competitive Compensation: Earn $25 per hour with the flexibility to work part-time (minimum 20 hours per week) or full-time (40 hours per week). Full-time employees are eligible for standard benefits, including health and dental insurance. Application Instructions: Interested candidates are invited to apply online by submitting a resume and a personalized cover letter outlining your interest and qualifications for this role.
Additional Notes: Hirezon conducts thorough background checks on all potential hires prior to extending job offers.
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