Overview
We are seeking a dynamic person for Store / Sales Assistant at a self storage complex in Hudson, Mass . The ideal candidate will possess strong sense of independence, organization skills and a proven track record in customer service and sales. Knowledge on storage unit administration would be a plus.
As the Store / Sales Assistant, you will be responsible for overseeing daily operations of a storage facilities, driving sales, and ensuring exceptional customer service while maintaining an organized and efficient store environment and administrative tasks. The role balances independent work with customer interaction and requires strong organizational and problem-solving skills.
Responsibilities
Sales and marketing
Conduct facility tours for prospective customers, highlighting the features and benefits of available units and explaining rental agreements.
Assess customer needs and recommend the most suitable storage solutions.
Actively sell packing and moving supplies to customers.
Follow up on reservation leads and inquiries to convert them into rentals.
Customer relations and communication
Build and maintain positive relationships with tenants by providing excellent customer service.
Address and resolve customer inquiries, billing questions, and complaints in a timely and professional manner.
Communicate with tenants regarding overdue accounts, auction notifications, and unit-related concerns.
Financial management
Process payments, handle cash transactions and prepare a daily bank deposit.
Property maintenance and security
Conduct regular inspections of the property, including lock checks, to ensure security and report maintenance issues.
Uphold high standards of cleanliness by performing light maintenance tasks, such as sweeping, mopping, and removing debris.
Ensure the facility's security systems, including access gates and alarms, are functioning properly.
Prepare units for rent by cleaning them once they are vacated.
Administrative duties
Experience
Strong customer service: The ability to be empathetic, patient, and polite while interacting with diverse clientele is essential.
Sales aptitude: Skilled in identifying customer needs and effectively selling products and services.
Organizational skills: Meticulous attention to detail is critical for managing contracts, financial transactions, and facility records.
Problem-solving: The capacity to quickly assess and resolve issues, from billing disputes to maintenance emergencies.
Computer literacy: Proficiency with standard office software and specialized property management software is a necessity.
Communication: Excellent verbal and written communication skills for interacting with customers, staff, and management.
Dependability: The ability to work independently with minimal supervision and manage daily tasks and decision-making.
Qualifications
A high school diploma equivalent or above.
Experience in property management, hospitality, or retail.
Prior experience in a customer-facing role.
A valid driver's license and access to a reliable vehicle are required.
Job Type: Part-time
Work Location: In person
