Mobile IOT Technology Analyst - Competitive pay plus benefits!
Kelly IT is searching for a
Mobile IOT Technology Analyst to join the team of a large chemical company in Auburn, MI.
This is a long-term contract (no end date). Pay for this role will be competitive based on experience. This role does offer additional benefits such as paid medical and vacation time.
Local candidates are desired, but this role may be able to work remote for candidate with the right background.
Supporting users and customers enrolled in the Enterprise Mobile Device Service Offerings.
Support includes but is not limited to:
Support of approved devices from phones, tablets, wearables, and other IOT devices.
Testing and implementing OS upgrades and MDM policies
Writing support documentation
Work with TEM provider for activation of LTE connections
Assisting in acquiring related mobile equipment
Informing the user of advancements in the service and industry as it relates to the applicable content
Assist with plan adjustments and/or disputes with carriers
Informing and working with the Service Management team regarding abnormal request and/or service improvement opportunities
Assist with activating and/or upgrading mobile devices
Respond to user emails and calls regarding mobile device requests and questions
Working with users to gather devices no longer being used
Create team process documentation
Familiarity with Mobile Devices and their operating systems (Android, IOS)
Able to communicate effectively and with empathy via Phone, Email, and Instant Messaging
Able to write/create/update processes and help documentation.
Be able to Time Manage assigned Tickets in accordance with Service Level Agreements
Be able to use Microsoft Office Tools (Outlook, Sharepoint/Teams, Word, PowerPoint, Excel)
Familiarity with Microsoft Intune (Azure)
Understanding of Device and Application Management
Understanding of Security Controls in the Mobile device space (Multi-Factor Authentication, Conditional Access Policies, etc)
You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.
Why Kelly ® Technology?
Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.
About Kelly ®
At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.