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Position Summary:
The Service Administrator will provide administrative support to the
Service Department by contacting vendors & managing inventory. This
position is also responsible for the completion of all paperwork
related to the Service Department.
Minimal travel between our 3 Grand Rapids locations and
Kalamazoo.
Major Responsibilities:
-Parts Room Organization & Management
-Warranty Parts Grams / Actino Grams
-Garage supply management
-Special Parts orders & SOB ManagementCycle Counts/Physical
InventoryAged -Inventory Management, return Parts & Cores
-Maintain Service Net Planner with PMs campaigns, repairs from
drive-ins, call-ins, and 24/7 calls, and off lease/on lease. Start
R/Os, schedule pick-ups and vendor outside work.
-Respond to customer inquiries regarding billing and scheduling. Greet
customers at the location and assists customers via phone and e-mail.
-Assist with parts inventories and cycle counts, procurement, storage
and billing.
-Assist with shop administrative processes and run reports as scheduled
-Complete repair orders, fuel analysis, and all paperwork involved in
daily office procedures
-Recording attendance of shop personnel
-Ordering supplies, mailing, and scheduling
-Accident reporting and administration
-Prepares, issues, and sends out receipts, bills, policies, invoices,
warranties, statements, and checks
-Operates computer terminal to input and retrieve data
-Opens and routes incoming mail, answers correspondence, and prepares
outgoing mail
-Other projects and tasks as assigned by supervisor
Qualifications
-High School Diploma or equivalent required; Associates or Bachelors
degree preferred
-2 years of experience in shop administration
-2 years of customer service experience
-Proficient skill with MS Office software
-Excellent phone skills\
-Excellent verbal communication skills
-Regular, predictable, full attendance is an essential function of the
job
-Work the required schedule, work at the specific location
required, complete Penske employment application, submit to a
background investigation (to include past employment, education, and
criminal history) and drug screening are required.
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Physical Requirements:
-The physical and mental demands described here are representative
of those that must be met by an associate to successfully perform the
essential functions of this job. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential
functions.
-The associate will be required to: read; communicate verbally and/or
in written form; remember and analyze certain information; and remember
and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required
to stand, walk, and sit. The associate is frequently required to use
hands to touch, handle, and feel, and to reach with hands and arms. The
associate must be able to occasionally lift and/or move up to
25lbs/12kg.
-Specific vision abilities required by this job include close vision,
distance vision, peripheral vision, depth perception and the ability to
adjust focus.
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Penske is an Equal Opportunity Employer.
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About Penske Truck Leasing
Penske Truck Leasing Co., L.P., headquartered in Reading,
Pennsylvania, is a partnership of Penske Corporation, Penske Automotive
Group and Mitsui & Co., Ltd. A leading global transportation
services provider, Penske operates a premier fleet of vehicles and
serves its customers from locations in North America, South America,
Europe, Australia, and Asia. Penskes product lines include
full-service truck leasing, contract maintenance, commercial and
consumer truck rentals, used truck sales, transportation and
warehousing management and supply chain management solutions. Visit
www.GoPenske.com to learn more.
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