Service Administrator (Kentwood, MI)

Service Administrator (Kentwood, MI)

02 May 2020

Service Administrator (Kentwood, MI)

Vacancy expired!

Position Summary:

The Service Administrator will provide administrative support to the

Service Department by contacting vendors & managing inventory. This

position is also responsible for the completion of all paperwork

related to the Service Department.

Minimal travel between our 3 Grand Rapids locations and


Major Responsibilities:

-Parts Room Organization & Management

-Warranty Parts Grams / Actino Grams

-Garage supply management

-Special Parts orders & SOB ManagementCycle Counts/Physical

InventoryAged -Inventory Management, return Parts & Cores

-Maintain Service Net Planner with PMs campaigns, repairs from

drive-ins, call-ins, and 24/7 calls, and off lease/on lease. Start

R/Os, schedule pick-ups and vendor outside work.

-Respond to customer inquiries regarding billing and scheduling. Greet

customers at the location and assists customers via phone and e-mail.

-Assist with parts inventories and cycle counts, procurement, storage

and billing.

-Assist with shop administrative processes and run reports as scheduled

-Complete repair orders, fuel analysis, and all paperwork involved in

daily office procedures

-Recording attendance of shop personnel

-Ordering supplies, mailing, and scheduling

-Accident reporting and administration

-Prepares, issues, and sends out receipts, bills, policies, invoices,

warranties, statements, and checks

-Operates computer terminal to input and retrieve data

-Opens and routes incoming mail, answers correspondence, and prepares

outgoing mail

-Other projects and tasks as assigned by supervisor


-High School Diploma or equivalent required; Associates or Bachelors

degree preferred

-2 years of experience in shop administration

-2 years of customer service experience

-Proficient skill with MS Office software

-Excellent phone skills\

-Excellent verbal communication skills

-Regular, predictable, full attendance is an essential function of the


-Work the required schedule, work at the specific location

required, complete Penske employment application, submit to a

background investigation (to include past employment, education, and

criminal history) and drug screening are required.


Physical Requirements:

-The physical and mental demands described here are representative

of those that must be met by an associate to successfully perform the

essential functions of this job. Reasonable accommodations may be made

to enable individuals with disabilities to perform the essential


-The associate will be required to: read; communicate verbally and/or

in written form; remember and analyze certain information; and remember

and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required

to stand, walk, and sit. The associate is frequently required to use

hands to touch, handle, and feel, and to reach with hands and arms. The

associate must be able to occasionally lift and/or move up to


-Specific vision abilities required by this job include close vision,

distance vision, peripheral vision, depth perception and the ability to

adjust focus.


Penske is an Equal Opportunity Employer.


About Penske Truck Leasing

Penske Truck Leasing Co., L.P., headquartered in Reading,

Pennsylvania, is a partnership of Penske Corporation, Penske Automotive

Group and Mitsui & Co., Ltd. A leading global transportation

services provider, Penske operates a premier fleet of vehicles and

serves its customers from locations in North America, South America,

Europe, Australia, and Asia. Penskes product lines include

full-service truck leasing, contract maintenance, commercial and

consumer truck rentals, used truck sales, transportation and

warehousing management and supply chain management solutions. Visit to learn more.

To apply for this position, please CLICK


Job Details

Jocancy Online Job Portal.