We are seeking an experienced Salesforce Developer (Programmer Analyst 6) to support the Michigan Enterprise Contact Center team at the Michigan Department of Technology, Management, and Budget (DTMB). The candidate will design, develop, and implement customized Salesforce solutions supporting Michigan Crisis Line (MICAL) workflows and enterprise CRM needs.The role requires strong hands-on experience with Salesforce Service Cloud, Experience Cloud, Apex, Visualforce, Lightning Web Components (LWC), integrations, and Salesforce development lifecycle management.Key Responsibilities:Design, develop, customize, and implement Salesforce solutions based on business requirements.Support MICAL crisis call workflows by developing and delivering user stories.Collaborate with business stakeholders, technical managers, architects, and end users to gather requirements and implement enhancements.Manage Salesforce release cycles, deployments, and technical change management.Develop Apex classes, triggers, Visualforce pages, Aura Components, and Lightning Web Components.Implement Salesforce configurations using Flows, Process Builder, and Workflow Rules.Integrate Salesforce with cloud-based and on-premises applications using REST/SOAP APIs and OAuth authentication.Manage data migration, data quality, third-party integrations, and AppExchange applications.Support SFDX development, branch management, code merging, and CI/CD deployments using Azure DevOps.Ensure Salesforce solutions meet security, performance, architecture, and government compliance standards.Identify technical risks, establish development standards, and prepare technical documentation.Develop training plans to ensure a smooth transition of applications to Maintenance and Operations.
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