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Sephora MgrLocation:Muskegon, MI, United States-Job ID:1085753Sephora Inside JCPenneyJob Type:Full-TimeDate Updated:Sep 2, 2019As aBeauty Expert, you will provide a personalized, engaging, fun, and unbiased shopping experience to clients around beauty products and techniques, leveraging in-depth product knowledge to can enhance and enrich our client’s lives, in order to drive sales and profit.Primary Responsibilities:
Customer Experience?Proactively approaches customers in friendly, non-aggressive manner to determine how they can best help find a product or service and close a sale
Actively listens to customers issues in a calm and agreeable manner to resolve problems and deliver a rewarding customer experience
Educate Customers/In-Store Demonstration?Injects key product attributes into customer conversation to enhance the brand
Provides Customers with informative and engaging product demonstrations following the company prescribed demo schedule and instructions
Participates in a learning environment?Frequently accesses training materials to learn new products and techniques to stay up to date for the client
Seeks out and absorbs product knowledge to deliver a memorable and lasting experience with customers
Participates in Operations?Continually reviews assigned area to ensure it is well-stocked, well merchandised, hygienic, and follows core standards
Replenished and/or merchandise assigned areas to ensure products are available and presented well for each customer
Supports Company Programs?Participates in and represent company programs that positively impact the business
Performance standards?Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity
Core Competencies & Accomplishments:
Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency
About JCPenney:At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you. #LI-AH1Job Title:Sephora MgrLocation:Muskegon, MI, United States-Job ID:1085753J.C. Penney Company Inc.Plano, Texas
