Implementation Specialist

Implementation Specialist

03 Nov 2023
Minnesota, Bloomington, 55420 Bloomington USA

Implementation Specialist

TITLE: Implementation Specialist

Location: Bloomington, MN (50% travel to client sites for implementations across the continental US)

The Implementation Specialist implements the staffing and scheduling solution to meet clients' needs. They will perform business process analysis, consultation, design, implementation, training, deployment, and documentation. They are responsible to document customer requirements and configure applications to meet customer-specific business processes. They will interface with customers during the design and deployment of business solutions. They can be involved in pre-sales activity to obtain and expand government medical centers and healthcare system business. They will build and maintain client relationships. They will manage the solutions through deployment, training, and hand-off activities.

What You'll Do:

  • Configures, tests, and deploys enterprise application and business processes for clients.
  • Coordinates with client to identify project resources and manage schedule to maximize productivity.
  • Prepares presentations, gains consensus from client and implementation team, and implements solutions.
  • Translates client's business requirements into application configurations, creates and maintains system documentation, workflows, and requirements.
  • Prepares training materials, updates custom documents, and facilitates onsite and virtual training sessions and participates in user group meetings.
  • Supports the client following "Go Live" deployment to troubleshoot identified issues and promote additional methods to optimize the system for enhanced performance through consulting with peers.
  • Ensures all projects are delivered on time and within budget while tracking key performance indicators/metrics and providing status reports.
  • Promotes capabilities to clients, identifies sales opportunities, and achieves contract extension or additional business within the account(s).
  • Participates in cross-functional teams to explore process improvement initiatives, measure results, and refine processes to achieve business objectives.
  • Performs internal educational sessions on the platform while serving as a peer resource and trainer to team members.
  • Special projects as assigned.

Skills / Experience You Will Need:
  • Bachelor degree in Business, MIS, Communications or 4 years of relevant work experience.
  • 1+ years of Software as a Service implementation.
  • Experience as a project lead or lead functional consultant identifying, analyzing, and managing project risks and impacts.
  • Experience in business analysis, requirements definition and providing options and recommendations on the best way to implement the requirements to meet overall business goals and processes, including integrations, interfaces, and data flows.
  • Experience with Microsoft Office product suite.
  • Excellent communications skills, including verbal, written, interpersonal and presentation.
  • Must be willing to travel up to 50% on average throughout the year.
  • 1+ years of Labor Management experience.
  • 1+ years of relevant consulting.
  • Experience with Jira, Confluence, Zendesk.
  • Knowledge of scheduling, time and attendance and credentialing software.
  • Knowledge of payroll processing

About Infinity Consulting Solutions

At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.

ICS is an Equal Opportunity Employer.

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