Customer Service Associate

Customer Service Associate

01 Nov 2022
Minnesota, Lakeville, 55044 Lakeville USA

Customer Service Associate

One of the best things about spending time outdoors are the stories waiting to be told. Camping World and Gander RV & Outdoors are part of the leading outdoor retailer that operates in local communities and online to serve all our customers, no matter where they live. We are outdoor enthusiasts who provide regionally, and seasonally relevant products priced competitively to fit your family's outdoor needs.As the RV industry leader, Camping World is always looking for new and better ways to enhance your RV and outdoor experience. Camping World is a big place, just like the great outdoors. We make it our mission to equip you for it. We've got an awesome team already, but there's always room for more!Essential Functions:Drive the business to success by delivering metrics and achieving success on the Leaderboard.

Facilitate a positive checkout experience.

Connect with customers by asking open ended questions, recommending solutions, answering customer questions, and graciously listening to and denoting customer concerns.

Restock merchandise to ensure the department and merchandise displays are organized and fully stocked.

Involvement in the community to promote the brand and stay informed concerning competitors.

Demonstrate safe practices and procedures in store by adhering to company standards.

Re-ticket merchandise to ensure accuracy

Ensure firearms are properly handled during the check in process at the front of the store.

Ensure federal, state and local compliance to protect the store's FFL and adhere to company policy on the handling and inventory of firearms.

Education/Years of Experience:High school diploma as appropriate for age or working towards a high school diploma, GED or equivalent required with 1 + years prior retail experience preferred or equivalent combination of education and experience.

Must be a minimum of 17 years of age.

Other Qualifications:Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays.

Demonstrates ethical and honest behavior in day-to-day interactions and business decisions.

Outstanding oral and written communication, interpersonal, leadership skills are required to interact with all levels of the company.

Demonstrate the ability to motivate the team to meet and exceed sales goals through excellent selling skills.

Strong computer skills with the ability to effectively maneuver in a Windows environment and through Microsoft Office products.

Able to freely access all areas of the register area by standing, walking, stooping, crawling, crouching, and kneeling; ability to lift and/or move up to 50 lbs.

Ability for infrequent overnight travel.

May be required to show proof of ability to possess a firearm per federal, state and local laws and regulations.

Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.comWe are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.#GOEqual Opportunity Employer Minority/Female/Disability/Veteran

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