Customer Service Representative (2080 Lookout Dr. North Mankato)

Customer Service Representative (2080 Lookout Dr. North Mankato)

30 Jan 2019

Customer Service Representative (2080 Lookout Dr. North Mankato)

Fun.com, a world leader in online sales of Halloween costumes, T-shirts and knick-knackery of varying degrees of geekitude, is looking for the perfect person to help out our customers. You'll spend your day interacting with customers across a variety of channels, including webchats, phone calls and emails. You'll be able to inform, answer questions and help sell our stuff - most of which is pretty cool - to people all across the world.

Essentially your job is to make people happy.

Can you turn somebody's frown upside down and take a disgruntled customer and properly gruntle them? Because that's how we like our customers: gruntled. If this sounds like you, we want you as part of the Fun.com crew!

Essential Duties and Responsibilities

Provide prompt, friendly, consistent, and complete service to our customers in a polite, positive manner

Promptly answer inbound customer calls, online chats, and emails. Typical customer contacts include questions about: product sizing and availability; shipping transit times and costs; promotional offerings; return policy; returns and exchanges; refund status; issue resolutions

Increase sales through suggestive selling and exceptional product knowledge

Initiate outbound customer calls/emails to resolve any outstanding order problems

Follow up with customers regarding oversold items and other pre-shipping issues

Use contact de-escalation techniques

Assist management with setting and achieving goals

Help resolve employee issues with temporary reps

Help train temporary staffing during September and October

Periodically clean and maintain the customer service center

Other duties as assigned

Requirements and Skill Sets

High School Diploma or equivalent

Typing Speed of 35+ WPM

Proficiency with Microsoft Office Suite

Efficiently navigate through a web-based computer system

Ability to remain calm and practice patience in a fast paced work environment

Preferred Skills

1-2 years of experience in a call center, customer service, retail or a similar environment

Team leadership and/or training experience

Wage - Depends on qualifications

To apply go to Fun.Com/Careers

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Job Details

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