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wikiHow is looking for a caring, curious, motivated, and productive person to help support our volunteer community. In this role, you will facilitate, guide, and encourage the efforts of the contributors worldwide who share advice to further our educational mission. This position will require you to collaborate with both staff members and community contributors to help the latter feel fulfilled and productive on our site, while finding win-win solutions to any issues that arise along the way. This is a full-time remote position (note travel requirements below).
This role is unique because you will:
- Be the point person for our whole volunteer community. Youll focus on helping our diverse community members contribute successfully to our wiki. Because of that wide reach, the impact of your work is immediate and sizable.
- Work with a small and talented team dedicated to our educational mission. Despite being one of the most popular sites on the web, wikiHow has only 25 employees. Youll collaborate with product managers, software engineers, and others to help make wikiHow a great platform for building and sharing information with our millions of visitors.
- Have access to valuable mentors. Youll be working shoulder to shoulder with a team of people who successfully built one of the most used sites on the internet. Youll learn a ton.
You are right for this job if:
- You are a kind and empathetic person who likes collaborating and connecting with others.
- Youre passionate about education and technology. Our online community feels strongly about empowering people around the world to learn how to do anything. Sharing their passion for our mission is key.
- You are a leader and a superb communicator who can write well.
- You are a great operator and highly organized. You make the trains run on time.
- You are amazingly smart, creative, passionate, detail-oriented, and pragmatic.
- You are committed to all parts of a project - from the visionary down to the mundane.
- You are fun to work with and dont take yourself too seriously. We are quite a quirky bunch!
- You are able to travel to wikiHows Palo Alto office for regular visits. While working virtually can be great, we think its important for our team to be connected, and we will want to fly you to our office on a regular basis for training, meetings and check-ins.
- You go the extra mile to help people feel supported and valued. In addition to offering our community members year-round online support, youll organize an annual in-person meetup for our top contributors and look out for other opportunities to show them how much we appreciate them, like sending shirts, holiday cards, and stickers.
About wikiHow:
wikiHow is the world's leading how-to website trying to help everyone everywhere learn how to do anything. We are a mission-driven organization that is deeply committed to making an impact in the world. We are read by more than 150 million people every month. A little bit more about us:
- We have a super small team - only 25 of us!
- We work in a homey office in Palo Alto, and have our very own organic vegetable garden.
- We don't think working long 'startup hours' is strategic or healthy. We work hard and productively, then go enjoy rich lives outside of work.
- Our team is gender-balanced: 50% women, 50% men.
- We love what we do! Coming to work is genuinely exciting when you work on a product that is globally ambitious and helpful.
How to apply:
Share your cover letter and resume with cmjob "at" wikihow.com over Google Drive. Set the privacy settings on your documents as viewable by anyone with the link, as we will share it around the office. In your cover letter, tell us why you think you are the best person for this position.
