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Hennepin Healthcare is an integrated system of care that includes HCMC,
a nationally recognized Level I Adult and Pediatric Trauma Center and
acute care hospital. The comprehensive healthcare system includes a 484
bed academic medical center, a large outpatient Clinic & Specialty
Center, and a network of primary and specialty care clinics in
Minneapolis and in suburban communities. Hennepin Healthcare has a large
psychiatric program, home care and hospice, and operates a research
institute, innovation center and philanthropic foundation. SUMMARY We
are currently seeking a Team Coordinator to join our Admitting and
Registration team. This full-time role will primarily work on-site
(Evenings/Nights 7:30 PM - 4:00 AM with rotating weekends). The
department is looking for a subject matter expert; who has a vast
knowledge of registration, insurance, and Epic experience. This role
will be a support to the leadership team; focusing on training of new
hires, continuing education with staff, auditing to ensure work is in
alignment with standard operating procedures, workflow improvement, and
implementation, along with serving as a backup to the management team.
Which includes, leading huddles, conflict resolution, providing
directions to employees, and work rotating on-call weekends.
RESPONSIBILITIES Supports employees in their daily activities Assists
and/or supports management with coaching, training and onboarding of
assigned department employees Monitors and performs quality assurance
audits to gauge competency of employees in the area of assigned
discipline Monitors operational demand to ensure service level
agreements are met Assist management with monitoring schedule adherence
and productivity expectations Assumes a key team player role with other
HHS teams, exchanging information, receiving and delegating tasks as
appropriate to the team to meet goals Accepts escalated
Supervisor/Manager inquiries from patients, physicians and clinic staff
and resolves the problem Responds to requests for information and
support services from other HHS departments as requested Participates in
building/maintaining relationship with all HHS departments and HHS
department leadership Participates fully in department quality and
improvement initiatives Maintains flexibility in work schedules to meet
business needs including overtime Review and investigates potential
errors to determine if the error was caused by a workflow, a
system/technology or by an employee Provides necessary coaching and or
recommendations on enhancing workflows, resources or leveraging
technology within epic or a specific department application(s) Actively
works with our EHR team as a department SME. Testing, training and
communication for Epic upgrades Other duties as assigned QUALIFICATIONS
Minimum Qualifications: Three years data look-up/data entry experience
Three years' experience in customer service involving complex
analytical problem-solving skills Three years' experience in a
healthcare setting with emphasis in a customer service/medical industry
-OR- An approved equivalent combination of education and experience
Knowledge/Skills/Abilities: Experience in a team lead role highly
preferred Healthcare operations experience highly preferred Knowledge of
basic medical insurance theory highly preferred Basic knowledge of
medical terminology Ability to organize work under pressure Ability to
type 45 w.p.m. or greater Time management and sound decision-making
skills Ability to work in a fast-paced, continually changing environment
Knowledge of all software and hardware computerized equipment used by
HHS departments Superior written and communicative skills Excellent data
mining and data reporting skills You've made the right choice in
considering Hennepin Healthcare for your employment. We offer a wealth
of opportunities for individuals who want to make an impact in our
patients' lives. We are dedicated to providin Equal Employment
Opportunities to both current and prospective employees. We are driven
to connect talented individuals with life-changing career opportunities,
enabling you to provide exceptional care without exception. Thank you
for considering Hennepin Healthcare as a future employer. Please Note:
Offers of employment from Hennepin Healthcare are conditional and
contingent upon successful clearance of all background checks and
pre-employment requirements. Primary Location:MN-Minneapolis-Downtown
Campus Standard Hours/FTE Status:FTE = 1.00 (80 hours per pay period)
Shift Detail:Evening, Night, Rotating, On-call Job Level:Staff Employee
Status:Regular Eligible for Benefits:Yes Union/Non Union:Non-Union Job
Posting:Mar-08-2023 EEO/Disability/Veteran employer.
