Primary DetailsTime Type: Full time Worker Type: Employee At QBE, our purpose is to give people the confidence to achieve their ambitions inside and outside of work. From development opportunities, to flexible work options and highly competitive reward and benefits packages, we understand the importance of living our values when it comes to our people. Everything we do at QBE is underpinned by our company\'s cultural elements - because we know it\'s not just what we do that matters, it\'s how we do it that makes the difference. This opportunity is accountable for support and maintenance of infrastructure solutions and services as directed and according to QBE and divisional policy. Work on a team of infrastructure specialists and engineers to make sure services are delivered and used as required. Work with and support third parties to provide infrastructure services. Primary Responsibilities Information Security - Maintains the security, confidentiality and integrity of information systems through compliance with relevant legislation and regulations. Designs, implements and operates controls and management strategies to allow this. IT Infrastructure - Supports, designs and implements infrastructure technologies and solutions such as: compute, storage, networking, physical infrastructure, software, database, middleware, commercial off the shelf (COTS) and open source packages and solutions, virtual and cloud including IaaS, PaaS and SaaS. Ownership & Initiative - Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions made. Problem Solving - Understands and identifies problems, analysing and helping to identify the appropriate solution. Can classify and prioritise problems, document their causes and implement remedies. System Design - Creates the specification and design of systems to meet defined business needs. Has the ability to work with business and technology stakeholders to translate business problems into technical designs. Able to visualise the ideal user service, come up with design ideas and possible design approaches. Explores different approaches to solving problems. Service Focus - Maintains focus on the whole life of service delivery - designs, develops, delivers and operates. Ensures that a set of IT products, suppliers and vendors come together to deliver an IT service. Technical Understanding - Has the specific knowledge which underpins an individual\'s ability to deliver the responsibilities and tasks of their role. This relates to the application of the required breadth and depth of technical knowledge. Troubleshooting & Problem Solving - Has lateral thinking capability to dissect a problem into its component parts to identify and diagnose root causes, allowing problem resolution. Able to troubleshoot and identify problems across different technology capabilities including compute, storage, networking, physical infrastructure, software, commercial off the shelf (COTS) and open source packages and solutions, virtual and cloud including IaaS, PaaS, SaaS. Required Education Bachelor\'s Degree or equivalent combination of education and work experience Required Experience 5 years relevant experience Preferred Competencies/Skills Information Security - Awareness - Aware of information security and the security controls that can be used to mitigate security threats within solutions and services. IT Infrastructure - Practitioner - Builds and configures, administers and supports infrastructure technologies and solutions such as: compute, storage, networking, physical infrastructure, software, commercial off the shelf (COTS) and open source packages and solutions, virtual and cloud including IaaS, PaaS, SaaS. Ownership & Initiative - Working - Owns an issue until a new owner has been found or the problem has been mitigated and / or resolved. Problem Solvi
