Apex Systems is currently seeking a Telecommunication Engineer for one of our top Financial Services clients in St. Paul, MN.
Please see below for details about this exciting growth opportunity, and email Lisa at asap to learn more!
Role: Telecommunication Engineer
Location: St. Paul, MN 100% telecommute long-term (can sit / remote work anywhere in the US)
Compensation: $110,000-$125,000K range depending on experience, qualifications, certifications, etc.
Additional Details/Perks: As a Contractor with Apex, you'd have access to two additional training programs, healthcare benefits, 401K, employee stock purchase program, weekly pay, and other benefits. Training provides hundreds of courses, and certification bootcamps/credits for all major PMI certifications.
Job Description - Telecommunication Engineer
Description:
As a member of the Telecom Infrastructure team, you will be responsible for contributing to the design, engineering, implementation and support of the company's enterprise telephony services. This includes delivering secure telephony solutions to our associates and contact centers to enable business operations spanning office locations across the United States and Canada. The job provides an opportunity for you to be challenged in a fast-paced, agile organized team structure to deliver technology results.
Responsibilities:
Daily operation and support of the telephony infrastructure that provides telephony services, unified communications, DID/Toll-Fee/LD circuits, SIP gateways, and media servers.
Perform telephony architecture design and system integration.
Participation if most phases of the contact center systems life cycle.
Analyze, define, and document requirements for call flows, data, workflow, logical processes, hardware and operating system environment, and integrations with other systems.
Monitor system resource availability, allocation, and utilization.
Performance tuning, optimization, and troubleshooting.
Support (24x7), develop and maintain written standards and policies, telephony diagrams, technology lifecycle from deployment to retirement.
Required Experience:
Telephony infrastructure experience.
7 + years of engineering, configuration, and support experience for telephony services, unified communications, DID/Toll-Free/LD circuits, SIP gateways, and media servers.
5 + years supporting Genesys or Avaya phone systems.
5 + years supporting telephony protocols (SIP, H.323).
5 + years programming used to administer and manage contact centers.
Highly motivated, continual learner, and the ability to work independently as well as part of a project team.
Solid analytical, problem solving and collaborative skills.
Desired Experience:
Experience with the following technologies:
Nice in contact CCaaS
Ring Central UCaaS
Genesys PureConnect
Cloud Unified Communications Ring Central
Cloud Contact Center
Workforce Management
NLSR or TTS Speech Recognition
Call Accounting
Call Recording
Dial Plan
Please email Lisa at if you or anyone you know is interested in learning more about this Telecommunication Engineer opening or exciting other job opportunities
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or
