We're looking for a dedicated and organized Assistant Manager to join our team in Brookhaven, United States. In this role, you will support our management team in driving operational excellence and fostering a positive work environment. The ideal candidate will demonstrate strong leadership capabilities, exceptional organizational skills, and a commitment to supporting both team members and customers. You will play a key role in ensuring smooth daily operations while contributing to the achievement of organizational goals.Support the Manager in overseeing daily operations and implementing company policies and proceduresSupervise and mentor team members, providing guidance, feedback, and performance coaching to foster professional developmentManage staff scheduling, time-off requests, and ensure adequate coverage to meet operational needsMonitor team performance metrics and analyze data to identify areas for improvement and optimizationHandle customer inquiries, complaints, and concerns with professionalism and resolve issues promptly and effectivelyAssist in training new team members during onboarding and ensure they understand company standards and expectationsPrepare and maintain accurate reports on operational activities, sales performance, and team metricsCoordinate communication between departments and escalate issues to management when necessaryEnsure compliance with company policies, safety regulations, and local labor lawsContribute to inventory management, stock rotation, and loss prevention initiativesSupport the development and implementation of strategies to enhance customer satisfaction and team engagement
