Deskside Technician

Deskside Technician

08 Apr 2021
Mississippi, Byhalia, 38611 Byhalia USA

Deskside Technician


Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?Provide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the NetworkProvide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the Network What do you need to succeed?3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10Experience troubleshooting and replacing hardware on Lenovo PCsExperience using Active DirectoryExperience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 clientExperience troubleshooting wireless connectivity issuesQuality Customer Service skillsVPN experience.Experience with basic hardware printer supportExperience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP What you"ll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well. Why we"re different Brazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making. Take a look for yourselfHere's one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY

What do you need to succeed? High school diploma or equivalent required 2+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10 Experience troubleshooting and replacing hardware on Lenovo PCs Experience using Active Directory Experience supporting Microsoft Office 365, Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client Experience troubleshooting wireless connectivity issues Quality Customer Service skills VPN experience. Experience with basic hardware printer support Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and troubleshoot Data Migration from old pc to new pc. Test and clean PCs, laptops and other related hardware as needed. Maintain, analyze, and troubleshoot software and computer peripherals as needed during the upgrade. Set up, configure and add all required hardware during upgrade. Restore all user and configuration data from user"s backup. ServiceNow Active Directory knowledge Provide technical support to end users via telephone or deskside. Assist in researching and documenting improvements to processes upon discovery. Assist coworkers in resolution of end users" technical issues post migration. Able to perform in a fast-paced environment. Ability to work in a team environment Proven ability to remain flexible in a changing environment Attendance and schedule adherence are requirements of this position May require additional project-specific training

Related jobs

Job Details

Jocancy Online Job Portal by jobSearchi.