Job Description: Pizza Maker / Customer Service Representative (CSR )Position Title: Customer Service Representative (CSR) / Pizza Maker
Reports To: Assistant Manager / General Manager
FLSA Status: Non-Exempt
Location: Store LevelPosition SummaryA Customer Service Representative (CSR) plays a key role in delivering exceptional customer experience. This position is responsible for preparing food, taking customer orders, operating the point-of-sale system, maintaining store cleanliness, and supporting the overall operations of the restaurant.CSRs work in a fast-paced environment and help ensure that every customer receives accurate orders, great service, and high-quality products.Essential Job FunctionsCustomer ServiceGreet customers in person and over the phone in a friendly and professional mannerTake order taking accuracyAnswer questions about menu items, specials, and promotionsResolve customer concerns and escalate issues to management when necessaryFood PreparationPrepare pizzas and other menu items according to company standardsFollow food safety and sanitation guidelinesEnsure products are prepared quickly, accurately, and consistentlyMaintain portion control and product qualityStore OperationsOperate cash registers and handle cash transactions accuratelyAssist with stocking food items and suppliesMaintain a clean and organized work areaHelp with opening and closing duties as assignedTeam SupportWork collaboratively with team members to ensure efficient store operationsAssist delivery drivers and management when neededFollow company policies, procedures, and safety guidelinesQualificationsMust be at least 16 years old (or meet state minimum age requirements)Ability to work in a fast-paced team environmentStrong communication and customer service skillsBasic math and cash-handling skills preferredAbility to follow instructions and work with minimal supervisionPhysical RequirementsAbility to stand for extended periods of timeAbility to lift up to 25 poundsAbility to reach, bend, stoop, and move quickly in a busy kitchen environmentAbility to work near hot ovens and kitchen equipment 
