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Job Descriptions:Position Summary:The Client Management- Lead acts as an Account Manager' for the National Assessment of Educational Progress (NAEP) project and is a key point of contact for the client or Alliance partners. This role serves as the key client/partner contact for an end-to-end process associated with the NAEP Planning and Coordination contract and is accountable for strategic interfaces with the client and Alliance partners. The Client Management-Lead will also be responsible for facilitating meetings among key Alliance partners under the NAEP project. This facilitation requires significant skills in change management, quality control, communication, and problem resolution and willingness to understand software and hardware system issues/changes. Must be comfortable in a high velocity and complex environment and operate with incomplete information and without formal authority.Responsibilities:Client Relationship ManagementEnsure effective resolution of all client and Alliance partner escalated issues
Establish clear and realistic agreements with client and Alliance partners in regard to processes, timelines, and deliverables
Ensure consistent one voice of ETS' communication to client and Alliance partners
Work independently to coordinate and gain consensus from large groups of disparate stakeholders.
Contract Management/Change RequestsEffectively renegotiates changes to processes, timelines, and deliverables.
Business DevelopmentEducate ETS (Product Management and FCEs) on future capabilities required by client or Alliance partners
Financial ManagementContribute to RFP (Request for Proposal) process
Negotiate to minimize negative financial impact of changes.
Adhere to ethical standards and comply with the laws and regulations applicable to your job function.
Required Experience:Education, Certifications, or Special Licenses:Advanced Degree in Education, Education Measurement, Business Development, Product Content or a relevant combination of education and experience is preferred.
Relevant Years of Experience:6-7 years of experience in Account Management in Publishing, Education-related fields, or client-management fields
Other Requirements:Excellent verbal, written and interpersonal communication skills
Strong abilities in group facilitations skills, including leading group decision making, resolving conflicts, and managing group processes
Facility with spreadsheets and other standard software programs
Willingness to understand software and hardware system issues
Ability to work in complex, ambiguous and changing environments
Must submit documentation and follow processes to obtain moderate security clearance from the Federal Government
COVID-19 RequirementsETS requires all new hires to either certify that they have been fully vaccinated or request and obtain an exemption due to medical or religious reasons by their start date.EDUCATIONAL TESTING SERVICE is an Equal Opportunity and Affirmative Action Employer of Women and Minorities.EDUCATIONAL TESTING SERVICE is an Equal Opportunity and Affirmative Action Employer of protected Veterans and Individuals with Disabilities.EDUCATIONAL TESTING SERVICE is a Drug-free workplace.Keyword: NAEPFrom: Educational Testing Service
