This is a job for aTechnical Support Engineer position with a company located in Jackson, MS.Overview of the role: We are looking for an ambitious teammate to join our Nightforce support team! This position is for individuals who are highly motivated, self-directed, and have a desire to work on the #1 cloud-based platform. Learning opportunities are limitless. Our Support Engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals. You must possess excellent analytical and communication skills, and have the passion to deliver outstanding support. The Global Support work environment is highly client-focused and fast paced, operating globally to provide 24/7/365 technical support. In your role as a Premier Support Engineer, you are the first point of contact for customers experiencing technical challenges. And while our focus is always on the customer, we also have fun as a team, and continuously give back to our community through the generous Salesforce Volunteer Time Off (VTO).Responsibilities: The complete end-to-end customer experience. Oversee and run the resolution of critical technical issues, ensuring prompt and complete problem-solving to technical challenges and business issues. Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment. Raise issues to Product Engineering as needed. Be a trusted advisor to our customers on issues related to Tableau products and experience in a way that results in high customer satisfaction. Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers. Provide feature explanation and Sales/Service Cloud standard methodologies. Provide peer mentorship to team members through a Swarming framework. Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community.Required Qualifications: Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) 2+ years work experience in Engineering, Programming, or Technical Support. Excellent written and verbal communication skills. Experience supporting and solving one or more Customer Relationship Management Solution (such as Oracle, Salesforce, SAP, Siebel or similar). Problem Solver with technical capability and solving skills. Ability to optimally prioritize and advance customer issues, as the need arises. Ability to multi-task and perform optimally under pressure. In-depth understanding of Internet technologies: firewalls, web servers, web proxy servers, etc. Understanding of database concepts and data management (RDBMS) and SQL understanding of Object-Oriented design and core programming concepts. Knowledge of XML, preferably experience using server-to-server web services (SOAP / REST). Substantial experience in both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back end (Java, .Net, SQL) software development. Understanding of integration technologies: Computer Telephony Integration, Data Cleanse/De-Duplication; Data Replication, Transactional data to and from Salesforce objects. Must be able to work the Sunday through Thursday night shift.Preferred Qualifications: Salesforce Certifications- Advanced Admin, App Builder, Platform Developer. VisualForce/Apex Knowledge. CRM domain knowledge. Previous experience with CRM and its technologies.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual or entation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
