Configuration and management of SharePoint Online and Teams environments.
Administration and customization of the ServiceNow platform
Maintenance of DocuSign
Manage Entra ID for identity and access management.
Design and implement integrations between various IT platforms to streamline workflows
and data exchange.
Continuously monitor system performance and health metrics across all managed
platforms.
Diagnose and resolve technical issues swiftly, applying advanced troubleshooting
techniques and escalating to vendor support when necessary.
Perform regular system audits, updates, and patches to ensure security, compliance, and optimal functionality.
Develop and maintain detailed technical documentation, including configuration guides,
system architectures, and operational procedures.
Ensure that all systems comply with internal security policies and relevant industry
standards, including implementing necessary controls and audits.
