Company DescriptionAbout Veolia North AmericaA subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website www.veolianorthamerica.com.Job DescriptionBENEFITSVeolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.Position Purpose:Works service orders for water on/off, billing complaints, meter sets and change outs, service interruptions/complaints, meter reading and water quality complaints.Primary Duties/Responsibilities:
Know and abide by company's safety policies and procedures.
Prepare and accurately test water meters.
Keep accurate meter records.
Assist with office and grounds maintenance.
Navigate department programs on P.C.
Provide excellent customer service to all internal and external customers.
When required, employee will work and assume the responsibilities of the Meter Reader.
Work service orders by turning water on or off, setting and/or removing customers' meters and recording pertinent data such as date, meter reading, meter data, etc.
Perform field investigations of billing complaints to confirm meter readings and checking for company or customer leaks.
Deliver notices of termination of services on delinquent accounts and attempt customer contact to collect bill.
Perform routine meter box maintenance, insuring lids are secure and there is reasonable access to the meter.
Replace damaged or missing meter box lids.
Keep daily records of time worked and materials used.
Deal with customers and the general public in a positive manner by answering general questions concerning water service, billing and meter reading.
Accurately track meter stock and perform monthly meter inventory count.
QualificationsEducation/Experience/Background:
High School Diploma/GED is required.
2 years related experience and/or training.
Knowledge/Skills/Abilities:
Computer Skills MS Office Suite.
Communications Skills.
Leadership Skills.
Organizational Skills.
Project Management Skills.
Interpersonal Skills.
Required Certification/Licenses/Training:
Valid Mississippi driver's license is required.
Physical Requirements:
Ability to kneel, stoop, or bend for extended periods.
Ability to lift/move up to 25 pounds.
Additional InformationWe are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
