Fire Detection Specialist (Operations Center Technician)About Us: DigitalPath is hiring! We are hiring an Operations Center Technician for our ALERTCalifornia/ALERT West emergency services support team in Meridian, Idaho. DigitalPath has developed and implemented an essential wildfire and natural disaster monitoring platform for first responders and incident command personnel. The Ideal Candidate will be someone that will:
Promotes DigitalPath's core values along with promoting a positive and professional work environment by setting an example and communicating the core values and culture effectively to others. Ensure others are following the core values and fostering a positive and professional work environment.
Provides urgent, accurate, and professional logistical and technical support to users across the ALERTCalifornia and ALERT West platform during periods of heightened fire activity.
Delivers around the clock emergency support on a rotational day -night shift basis.
Identifies by human confirmation of fire detections for proper scaling of information and resources to various fire agencies and public and private entities across California and the western United States.
Troubleshot, maintain, and aid in the progression of the ALERTCalifornia and ALERTWest multi-hazard fire camera system.
Work in a collaborative, multi-faceted team environment dedicated to public safety and technological innovation
A Successful Candidate will have:
High School Diploma or equivalent. College or vocational education preferred.
One (1) year of related experience in a fast-paced customer service-related position.
Strong computer skills with Office 365 /Microsoft Office Suite and stand-alone applications such as, ticketing systems such as Asana, Jira, or Zendesk.
Highly Organized and detail oriented with the ability to perform at peak levels in high pressure situations.
Ability to use good judgement in solving problems and make sound decisions.
Able to represent the Company on a professional level and provide a premium/VIP customer experience.
Capability of communicating effectively both orally and in writing.
Former experience in a Critical Emergency Response setting preferred.
IT related experience preferred.
May have to work any time period during a 24 hour day. Must be flexible and able to work assigned and adjusted schedule. The schedule may include weekends and holidays.
While performing this job you will be sitting for extended periods of time, using repetitive motions including writing and keyboarding. You will use your hands to handle, control or feel objects, tools or controls. Requires near vision with or without correction to be able to see details at close range (within a few feet of the observer such as using a computer monitor).
Specific vision requirements for this job include close, distant, color, and peripheral vision, depth perception and ability to adjust focus.
Must be able to talk and hear clearly with or without correction.
Must be able to occasionally stoop, bend, reach and lift up to 15 pounds as part of the job.
Required to access and navigate each department at the organization's facilities.
Benefits and Compensation information Starting compensation range is ($21.00-$24.00) depending on experience. DigitalPath offers a comprehensive benefits program to all eligible employees. Benefits include:
Health and Dental group insurance,
Vision reimbursement program,
Free Residential Internet Service (if you reside in the coverage area),
401k - currently 4% employer match,
PTO, and Holiday pay.
Employee Assistance Program (EAP)
Medical benefits available on the 1st of month after your start date.