Description:This onsite position assists the Customer Service and Sales/Account Management teams with an important seasonal project: customers who recently signed up for a Medicare Advantage insurance plan will be calling in, in response to an automated message they received to welcome them as new members. Following a call script, you’ll represent our client, share available tools and resources, and if needed will coordinate a follow-up call with an experienced team member to further review plan questions. During and after your call, document notes and update member information. An important part of your work includes maintaining performance guidelines, and we will also count on you to adhere to scheduling so we can work as a team to provide excellent service levels.Ultimately, our team works together to have fun while providing meaningful customer support - help us make a difference in our communities!Skills & Qualifications:
High comfort level receiving/making calls and following a call script
Previous experience in contact/call center, customer service, health insurance, Medicare Advantage, and/or medical office will help support your success in this position
Phenomenal verbal and written communication
Digital literacy, such as Microsoft Office Suite, data entry, using multiple software applications simultaneously, with strong general computer skills to include intranet/internet navigation
Problem solving and basic math skills
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
