Position Title:Associate Field SupportJob Description:Provides on-site and remote computer support to all end-users for the effective utilization of Hinds IT devices and software.HINDS COMMUNITY COLLEGEJOB TITLE: Associate Field SupportREPORTS TO: Adam SimmonsDEPARTMENT: Information TechnologyEXEMPT: NoVICE PRESIDENT: Vice President Dr. Keri ColeGENERAL STATEMENT OF THE FUNCTIONAll Hinds Community College employees must commit to the Caring Campus approach to student engagement and daily apply these general behavioral objectives: listen to student questions and concerns with a positive attitude and make meaningful connections with students.Employees in this position are expected to provide responsive technical assistance to end-users, troubleshoot hardware and software issues, and contribute to maintaining a seamless IT environment. Your dedication to excellent customer service will be crucial in helping our students and faculty/staffQUALIFICATIONS REQUIREMENTSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Great time management, organization, and prioritization skills
Be self-driven and complete tasks independently when possible
Proficiency in troubleshooting common computer hardware and software issues
Experience with the Windows operating system with the ability to learn other systems
Maintain a calm and professional demeanor when interacting with end-users via phone and/or in person
Willingness to learn and adapt to new technologies and software.
Proficiency in documenting support interactions, troubleshooting steps, and resolutions
Provide support to end-users on-site and remotely when appropriate
EDUCATION AND/OR EXPERIENCEAssociate Degree or higher in a Computer/Technology relatedESSENTIAL DUTIES AND RESPONSIBILITIES , include the following. Other duties may be assigned.
Maintain knowledge of diversity-related issues, legislation, and best practices.
Provide technical assistance to end-users and resolve their IT-related problems
Analyze and resolve complex technical issues
Travel to other locations to provide technical support on-site
Regularly check, update, and resolve incidents via the ticketing system
Diagnose and repair hardware issues with computers, printers, and other IT equipment
Work with manufacturers to make warranty claims for equipment when necessary
Troubleshoot software problems and provide technical support to end-users
Install and configure operating systems, software applications, and updates
Deploy new devices to end-users, including desktops, laptops, monitors, and other technology – ensuring that all equipment is set up and configured correctly
Create and update documentation for troubleshooting procedures and other information relating to IT
Work well with the other support staff and IT team members
Provide phone support to end-users during periods with increased call volume
Collaborate with others to complete tasks when necessary
SUPERVISORY RESPONSIBILITIES:NonePHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsWhile performing the duties of this job, the employee is regularly required to use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, taste and smell. The employee is frequently required to sit.The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl.The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.The noise level in the work environment is usually moderate, and the employee is occasionally required to perform job responsibilities in the outdoors and off site.We promote a culture of inclusion for all employees that respects individual strengths, ideas, and capabilities. We believe that our differences enable us to make better decisions, drive innovation, and deliver better results .MissionHinds Community College is committed to moving people and communities forward by helping develop their purpose, passion and profession.VisionHinds Community College will be a catalyst to create a competitive economy and a compelling culture for Mississippi.ValuesHinds Community College aspires to the following IDEALS:
Integrity
Diversity
Excellence
Accountability
Leadership
Stewardship
In compliance with Title VI of the Civil Rights Act of 1964, Title IX, Education Amendments of 1972 of the Higher Education Act, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 and other applicable Federal and State Acts, Hinds Community College offers equal education and employment opportunities and does not discriminate on the basis of race, color, national origin, religion, sex, age, disability or veteran status in its educational programs and activities. We recognize our responsibility to provide an open and welcoming environment that fosters a culture of diversity, equity, and inclusion for employees and students to collaboratively learn, work and serve our communities.The following have been designated to handle inquiries regarding these policies:EEOC Compliance: Coordinator of Campus Culture and DiversityBox 1100 Raymond MS 39154; Phone: 601-857-3458 or Email: EEOC@hindscc.edu .Title IX : Associate Vice President Student Services, Title IX CoordinatorBox 1100 Raymond MS 39154; Phone: 601-857-3353 or Email: TitleIX@hindscc.edu .Full Time/Part Time:Full timePosition Type:12 Month 260 DaysJob Classification:Information TechnologyScheduled Hours:37.5
