Network Voice/Comm Analyst

Network Voice/Comm Analyst

Vacancy expired!

Description

Job Description:

The Department of Homeland Security (DHS) has a continuing requirement for Secure Enterprise Network Systems, Services, & Support (SENS3) for the continued operations, maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). Supporting the SENS3 management team, the selected individual will be responsible for providing monitoring of voice and video operations, A/V support, and maintenance support through a 24/7 Operating Center environment to ensure Service Level Agreements are met.

Primary Responsibilities

• User level maintenance support for VTC and multi-media systems and operate video conferences
• Provide support for CMS and JWICS infrastructure
• Provide A/V support for hosting facilities
• Periodic inspection and testing of conference rooms
• Maintain system phonebooks/directories
• Provide 24x7x365 support for the setup and operation of VTC and multimedia systems
• Maintain, setup, monitor, and troubleshoot video equipment for users
• Configure and troubleshoot VoSIP devices within Cisco Unified Call Manager
• Assist users with the use of video conferencing systems by providing personal instructions in the use of control interfaces and procedures
• Perform testing with secure mobile services
• Schedule and monitor video teleconferencing sessions
• Knowledge of Cisco Meeting Manager and Cisco Telepresence Management Suite
• Knowledge of Remedy and ServiceNow products and have an understanding of networks as well as voice/video equipment

• BS degree and 2-4 years of prior relevant experience
• Active Top Secret Clearance
• Experience conducting equipment installation, testing, and communication
• Excellent oral and written communication skills
• Knowledge in coordinating problem resolution and working across IT functional areas
• Proven Ability to manage multiple task/events simultaneously and deliver on time
• Ability to work in a dynamic and demanding work environment
• 2+ Years of experience working A/V equipment, secure video teleconferencing (SVTC), Voice Over IP (VOIP) and/or network and infrastructure equipment.

• DHS Experience
• CCVP Certification
• CCNA/CCNP Certification
• Microsoft Certification
• Security+
• CCENT
• CTS (Certified Technology Specialist)