We are seeking a detail-oriented and efficient Delivery Expert to join our team at our Ballwin, United States location (14764 Clayton Rd). In this role, you will be responsible for managing and optimizing delivery operations to ensure timely, accurate, and professional service to our customers. The successful candidate will demonstrate strong organizational skills, problem-solving abilities, and a commitment to maintaining the highest standards of customer satisfaction.Coordinate and manage daily delivery schedules, routes, and logistics to optimize efficiency and minimize delivery timesMonitor delivery performance metrics and analyze data to identify opportunities for process improvementCommunicate with customers regarding delivery status, timelines, and any potential issues or delaysTroubleshoot delivery-related problems and implement effective solutions to maintain service qualityMaintain accurate records of deliveries, including documentation, tracking information, and customer confirmationsCollaborate with warehouse, inventory, and customer service teams to ensure seamless delivery operationsUtilize delivery management software and GPS tracking systems to monitor fleet performance and driver activitiesEnsure compliance with company policies, safety regulations, and delivery standardsHandle customer inquiries and resolve delivery-related concerns with professionalism and empathyPrepare reports on delivery metrics, performance trends, and recommendations for operational enhancements
