Case Manager, Youth About the Organization Welcome to HRDC, where you'll find us working to improve our neighbors' lives by building a better community in Bozeman, Livingston and Southwest Montana. We invite you to become part of our HRDC family whether you need help or are able to provide help.We believe in building a better community through supporting our neighbors across Southwest Montana with nearly 50 different programming initiatives.We believe every life has value.HRDC exists to instill hope, develop resources, design solutions, and change lives.We envision a place where poverty has no impact because opportunity and quality of life are equally afforded to everyone. EOE Statement HRDC does not discriminate against any person including customers, employees, and applicants for employment on the basis of race, religion, national origin, sex, age, physical or mental disability, gender identity, reprisal, and where applicable, marital status, familial or parental status, sexual orientation, political ideas and beliefs, level of English skills, if all or part of an individual’s income is derived from any public assistance program, or protected genetic information in employment or in any program or activity conducted or funded by HRDC, in the performance of contracts and the delivery of services or funding. Not all prohibited bases will apply to all programs and/or employment activities.All are encouraged to apply. At HRDC IX , we value lived experience and nontraditional backgrounds. Studies have shown that women, nonbinary individuals, and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications described in a job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. If you are interested in applying, we encourage you to think broadly about your background and qualifications for the role. Open Date 10/27/2024 Full-Time/Part-Time Full-Time Exempt/Non-Exempt Non-Exempt Location Market Place Description If you are viewing this job listing from a job posting board (indeed, LinkedIn, etc.) and wish to apply for this position you MUST do so directly throughour website. If you apply through Indeed or LinkedIn, your application WILL NOT be complete and you will therefore not be considered for the position.Section I: Position DetailsJob Opening Date:October 27, 2024Job Status: This position is full-time. HRDC also has a "Wellness Hours Policy" which encourages full-time staff to use up to 4 paid hours weekly to work on their wellness.Wage:$24.00/hourPrimary Work Location:This position will operate out of HRDC Market Place in Bozeman; However, time will be spent in various locations including but not limited to: HRDC IX Warming Center, Bozeman School District high schools, and Helena.Summary:The Case Manager, Youth is an integral part of the Customer Support team and is responsible for supporting the delivery of case management for 14-26-year-olds. This position focuses on educational, career exploration, and housing navigation support for youth. The Case Manager collaborates with internal teams, external partners, and community agencies to ensure customers receive comprehensive, trauma-informed support while strongly focusing on equity, confidentiality, and client autonomy. This position will work across multiple agency locations and partnering agencies.Primary Job Duties and Responsibilities:This position has the following duties and responsibilities. They are listed starting with the most important. The percentage at the end of each statement estimates the time spent on each duty.
Customer Support/Assessment of Need (65%)
Working with the Case Management Lead and Customer Support team to determine appropriate program placements and referrals for customers; informs customers of available services and resources; coordinates and supports customer’s access to services and benefits.
Youth Empowerment & Engagement (15%)
Engage youth in shaping their futures by setting goals, supporting freedom, and promoting choices for achieving independence and self-sufficiency.
Program Eligibility (10%)
Collaborates with Compliance Specialists to determine program eligibility and benefit levels by identifying and requesting the necessary documentation. Accurately calculates household income and benefits, assesses household status, and processes changes per the requirements of various funding sources.
Teamwork (5%)
This role collaborates closely with all agency programs, including the compliance department, to uphold best practice standards in case management.
Training and Development (5%)
Engages in ongoing training opportunities on best practices, regulatory requirements, and organizational policies.Knowledge Skills and Abilities:Program Philosophy and Service Delivery:
Adhere to the program philosophy that empowers customers with freedom of choice, autonomy, and accountability
Additionally, this role will assist customers in developing their plans for belonging, well-being, meaning, and purpose
Cultural Awareness:
Demonstrates an understanding of and connection with customers from various socio-economic, ethnic, and cultural backgrounds, ensuring access to all relevant internal and external community resources
Equity, Safety, & Wellness:
Actively promotes wellness, safety, and equity for all cultures and ethnicities
Adheres to policies and programs that affirm, support, and value diversity, including those for LGBTQ+ individuals, families, and communities
Customer Boundaries:
Balances empathy towards customers while modeling and maintaining healthy boundaries in customer relationships
Travel:
This position will primarily serve Spanish-speaking customers located in Gallatin, Park, and Meagher Counties
This position requires the incumbent to occasionally transport customers to appointments
Language Skills:
Ability to read, interpret, and write routine documents and correspondence in English
Ability to analyze and interpret complex and sensitive information; persuasive speaking abilities
Ability to effectively disseminate information about HRDC and community programs
Mathematical Skills:
Basic math skills, including the ability to calculate annual household income
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of program manuals, guidelines, and instructions furnished in written, oral, diagram, or schedule form
Ability to define problems, collect data, establish facts, and draw valid conclusions
Confidentiality:
Maintains customers confidentiality at all times
Computer Skills:
Proficient in navigating spreadsheets, multiple databases, email, calendar
Willingness to learn new software systems
Comfortable with Microsoft and Google operating systems
Drivers License:
Valid State Driver License required
Reliable vehicle and appropriate liability insurance are required
Licenses or Certifications That Would Be Useful but Are Not Required:
CPR and First Aid, Trauma Informed Care, Mental Health First Aid
Other Required Knowledge, Skills, or Abilities:
Ability to effectively work and communicate positively with all socio-economic groups
Ability to effectively perform duties with a thorough knowledge of agency goals, objectives, projects and services
Enjoys the balance of working directly with people and completing administrative tasks related to customers files
Excellent attention to detail
Self-motivated with the desire to work with others and contribute to the team environment toward common goals
Ability to work with minimal supervision and effectively manage workflow
Ability to present self and organization in a positive and professional manner
Ability to respond effectively to the most sensitive inquiries or complaints from customers
Ability to demonstrate a strong commitment and patience in helping people succeed in innovative training programs, re-orient their lives and enable them to make a difference in their community
Demonstrate knowledge of community resources and partner agencies
Ability to effectively establish and maintain positive working relationships with other social service providers, organizations, program participants, and staff
Essential Physical, Mental, and Emotional Requirements of this position:The following physical, mental, and emotional abilities are considered necessary to perform the duties listed above.
The incumbent must be able to perform multiple tasks simultaneously and work under time and/or deadline pressures
Education and Experience:
Bachelor’s degree in Psychology/Social Services/Education or related field, from a four-year college or university preferred OR comparable life/work experience
Supervision Received:
This position operates under general supervision
The incumbent’s work is primarily assigned by daily workflow and operations
The incumbent is authorized to make decisions as to the timing and sequence of work and the work is performed according to established policies and procedures and/or within applicable laws, rules and regulations governing the tasks being performed
Supervision of Others:
None-required
Financial Responsibility:
Responsible for data entry for payable claims with proper coding according to eligibility requirements
Personal Contacts:The incumbent is responsible for the following personal contacts (either in oral or written form) when performing the Duties and Responsibilities of the Position.
Daily interaction with the public or consumers
Interacts with program managers, executives, HRDC boards, and/or committees several times a year
Interacts with representatives of other service providers on a weekly or more frequent basis
Interacts with funding agencies to provide information or exchange facts annually
Interacts with governmental compliance or auditors to provide information or exchange facts annually
Working Conditions:
Weekly or more frequent operation of a motor vehicle under all weather conditions
Weekly or more frequent exposure to customers with unfavorable body odor
Exposure to customers in crisis weekly or more frequently can manifest in loud outbursts, anger, and threats of harm to self or others
This position is currently accepting applications.
