Position Details Position Information Announcement Number STAFF - VA - 24286 For questions regarding this position, please contact: Robin Francis406-994-4997robin@montana.edu Classification Title Program Mgr Working Title Interlibrary Loan Manager Brief Position Overview This person will manage daily operations, plan use of materials, supervise work of classified and student employees, formulate policies and procedures, collect and analyze usage statistics, and plan and develop goals around the area of Interlibrary Loan services all with a focus on excellent customer service.Position Number 4M0081 Department Library Division Library Appointment Type Classified Contract Term Fiscal Year Semester If other, specify From date If other, specify End date FLSA Exempt Union Affiliation Exempt from Collective Bargaining FTE 1.0 Benefits Eligible Eligible Salary Minimum of $24.38 per hour, commensurate with experience, education, and qualifications Contract Type Classified Salary If other, please specify Recruitment Type Open Position Details General Statement Reporting to the Head of the Collection Access and Technical Services department, the ILL manager oversees interlibrary loan operations which facilitate the sharing of information resources between libraries and their patrons. This person will manage daily resource sharing operations and assist in the management of the Library Annex (remote storage facility about a mile from MSU campus). This person will also direct work of classified and student employees, assist in the formulation of policies and procedures, collect, and analyze usage statistics, and plan and develop goals around the area of Interlibrary Loan services all with a focus on excellent customer service.Duties and Responsibilities
Oversee operations of interlibrary loan, for both borrowing and lending, using specialized software to process and track all requests.
Oversee the digitization of chapters and articles, using appropriate equipment (Bookeye, Proscan reader, flatbed scanners, etc.) and deliver materials electronically to fulfill requests.
Partner and work in cross-functional teams with other MSU Library staff on all aspects of interlibrary loan and resource sharing.
Communicate with other libraries about interlibrary loan policies, consortium agreements, and overdue, damaged, or lost materials.
Provide excellent customer service with internal and external users, and resolve problems regarding requests, renewals, delivery, and overdues for both borrowing and lending.
Work with the Serials Coordinator to manage activities at the Library Annex (retrieve; scan and deliver; or transfer materials to Library for scanning or shipment).
Gather and review usage statistics to inform purchasing, subscriptions, and workflows relative to collection development efforts, and maintain accurate records of transactions.
Direct employees in the daily work of the interlibrary loan, provide training, and participate in their annual performance evaluations, and supervise student assistants performing ILL duties within the CATS department.
Keep abreast of current issues and trends in interlibrary loan and resource sharing and provide input regarding potential changes/improvements to the service.
Required Qualifications – Experience, Education, Knowledge & Skills
College degree or an equivalent combination of education and/or experience.
Demonstrated experience using strong organizational skills and the ability to prioritize and meet deadlines, use judgment and analytical skills for problem-solving, and exhibit a willingness to seek consultation when appropriate or necessary.
Demonstrated experience interacting with diverse groups of individuals, utilizing excellent service-oriented interpersonal skills, and the ability to communicate effectively.
Demonstrated competence using personal computers and various software such as word processing, spreadsheets, database, presentation, email, internet, and relational databases (Microsoft Office 365 suite preferred).
Preferred Qualifications – Experience, Education, Knowledge & Skills
Two or more years’ previous experience working in academic or public libraries, interlibrary loan, or digitization of library resources.
Familiarity with Ex Libris’ Alma/Primo unified resource management system, and/or Rapido resource sharing platform, ILLiad software, or OCLC WorldShare Interlibrary Loan.
Familiarity with digitization workflows, scanners, scanning tools, and software.
Progressive supervisory experience.
The Successful Candidate Will
Ability to search effectively and efficiently on the internet and to evaluate information resources.
Able to prioritize deadlines, work independently, and work accurately.
Good problem-solving abilities with minimal supervision.
Ability to provide quality customer service.
Possess excellent service-oriented interpersonal skills.
Ability to communicate effectively both orally and in writing.
Position Special Requirements/Additional Information
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.Physical Demands To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
Must be able to shelve and retrieve library materials from shelves (up to 11 feet high).
Must be able to transport and handle up to 50 pounds and transport heavily loaded book trucks.
Must be able to work in a dusty environment.
Must be able to work at computer terminals for at least 3-4 hours a day.
This position has supervisory duties? Yes
Posting Detail Information
Number of Vacancies 1
Desired Start Date Upon a successful search
Position End Date (if temporary)
Open Date
Close Date
Applications will be:
Screening of applications will begin on March 21, 2024; however, applications will continue to be accepted until an adequate applicant pool has been established.Special Instructions Diversity Statement Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile. MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: https://www.montana.edu/hr/recruitment/dualcareer.html
