Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. Our Branson Retreat Center has helped transform thousands of marriages. Join our team where the work is meaningful, the culture is rewarding and the purpose is eternal.The Lead Hospitality Assistant position exists to oversee the hospitality staff, which consists of housekeeping and kitchen while ensuring team members are properly trained to serve couples, groups, events, etc. during their time at FMI. Essential Duties/Responsibilities:
Is responsible for the operations of the assigned shift in the Hospitality area, ensuring that FMI provides each guest with an experience that is characterized by highly attentive service, excellent food and beverages, and cleanliness throughout the property
Develops and trains staff on procedures for cooking, service, food handling, and safety that are compliant with standards set by the County Health Department. Ensures that all Hospitality Assistants are trained in Serve Safe and other required training programs as necessary
Actively participates in cooking and food preparation, demonstrating culinary expertise and leadership
Oversees inventory management, ordering supplies, and controlling food costs
Creates and innovates menu items and recipes, considering dietary restrictions, trends, and guest preferences
Responds promptly to guest feedback and dietary requests, including allergies, ensuring meals are prepared safely and to satisfaction
Is responsible for following food safety guidelines set by the County Health Department
Receives and inventories deliveries from all vendors
Manages the ever-increasing special needs of guests that range from preference to life-threatening food allergies. Informs the Hospitality team of these special needs to ensure the wellbeing and experience of guests
Ensures Hospitality work area is clean, well maintained, and free of safety hazards
Maintains the cleanliness of all guest areas
Maintains the cleanliness of the Hospitality Center, general cleaning of floors, windows, bathrooms, and counseling rooms, etc.
Is sensitive to know when areas are off limits for cleaning due to noise
Does laundry, as needed
Attends and maintains Chemical Training
Other Duties/Responsibilities:
Performs other duties as assigned
Managerial Breadth/Scope of Job:
Supervises and trains staff
Responsible for food safety including interactions with the Health Department
Responsible for Culinary management, with a focus on kitchen operations and menu development
Responsible for the overall cleanliness of the facility
Counsels/mentors employees for growth and departmental expectations; exhorts and provides evaluation to staff
Working Environment/Physical Requirements:
Must be able to pass a Post Offer Prehire Physical exam
Must be able to work 40+ hours per week as needed
Must be available to work evenings, weekends and holidays as needed
In the event of staff shortages or emergencies, must be able to assist in Housekeeping
Must be able to lift up to 40lbs
Must be able to push/pull up to 25lbs
Must be able to bend and reach above head
Requires repetitive tasks/motions, good eye-hand-foot coordination, and good manual dexterity
Some exposure to gases, odors, fumes, and sharp utensils
Occasional holiday and weekend work is required
JOB QUALIFICATIONS/REQUIREMENTS
Character/Spiritual:
Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us”
Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”
Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct (http://media.focusonthefamily.com/fotf/pdf/about-us/human-resources/moral-policy.pdf) and Statement of Faith (http://www.focusonthefamily.com/about/foundational-values#values) ; upholds Focus on the Family's ministry in prayer
Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer
Engages in Christian ministry
Demonstrates behaviors aligned with FOF core values (http://www.focusonthefamily.com/about/foundational-values#values)
Personal Characteristics:
Must be detail oriented, dependable, self-motivated
Must have an even temperament that allows for working in a high-pressure, high-visibility environment
Knowledge/Experience:
High school Diploma
1-2 years of experience in dealing with the public and in food preparation and management
Must have Serve Safe and Chemical Training certifications
Supervisory experience helpful
Skills, Abilities, and Special Talents/Gifts:
Ability to communicate effectively and tactfully at all levels
Ability to lead and motivate kitchen staff
Good organizational skills
Ability to work independently
Ability to multi-task
Good cooking skills and is knowledgeable of flavors and herbs
Good cleaning skills
Good attention to detail
Strong customer service and people skills
Ability to read, write, and follow written and verbal instructions
Flexible in adjusting priorities
Ability to work independently with very little immediate supervision
Ability to work with various food preparation machines and equipment, sharp knives, and various chemicals
Pay Range: $15.00 to $17.04/hr
Application Materials Required: Cover Letter, Resume/CV
Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. Must include date ranges to include month and year (mm/yyyy) and whether the position was full time or part time. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.
Focus on the Family puts a high value on our team members and offers a unique benefit package.
Employees scheduled for 20 hours or more per week are eligible for:
Norton LifeLock ID Theft Coverage
Legal Shield/ID Shield Coverage
AFLAC
403B Retirement Plan
Vacation Time & Vacation Payout
Sick Time
Holidays
Service Awards
Community Service Days
Bookstore Discount
Fitness Center
Employees scheduled for 30 hours or more per week are eligible for all the above and:
Medical Plan
Dental Plan
Vision Plan
Life Insurance
Disability Insurance
Flexible Spending Accounts
EAP (Employee Assistance Program)
Tuition Reimbursement
Warehouse Membership Reimbursement
Note : This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.
Temporary employees are not eligible for benefits, except for:
Sick Time
Bookstore Discount
Fitness Center
Tentative Search Timeline:
Priority will be given to applications submitted by December 2024. However, this posting will remain open until filled.
The potential employee start date is January 6, 2025.
Posting date: December 3rd, 2024
Unposting date: ongoing until filled
Posting contact email: Job@fotf.org
Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.Job DetailsPay Type Hourly
