The Leonardo DRS Land Systems business is a recognized leader in the design and integration of complex technologies into new and legacy systems and platforms for global military and commercial customers. We are a 4 year running Top Workplace in the Greater St. Louis area.Job SummaryLeonardo DRS Land Systems is seeking several Senior Field Service Technicians. The ideal candidates will be responsible for providing hands on technical support of DRS Land Systems products. Field Service Technicians are key players in the pre and postproduction life cycle here at Leonardo DRS Land Systems. As a Field Service Technician you may do all or some of the following tasks:
Assembly and support of prototype products
Real world/real time troubleshooting and repair at various customer sites
Provide testing support (by helping perform testing, providing technical support, and/or correcting deficiencies as required),
Provide technical support during training events
Coordinate and perform product upgrades in the field
This position will also provide work leadership and technical assistance to other technicians. The selected candidates must be able and willing to travel/deploy to CONUS and OCONUS customer locations 50-75% of the time.Job Responsibilities
Responsible for providing a variety of moderately complex technical support for maintenance support, repairs, modification, equipment setup and testing
May provide work leadership and technical assistance to lower-level technicians
Serve as customer contact on technical issues
Troubleshoot and resolve equipment issues by utilizing drawings and technical documentation
Conduct repairs and/or modifications using a variety of hand tools and test equipment
Demonstrate setup and adjustment of complex equipment for potential users or operators
Complete appropriate written documentation and feedback for onsite service and installations
Deliver technical solutions to customers with a high degree of professionalism
Determine and recommend which products or services best fit the customer’s needs
Analyze test results related to the design and test objectives and adjust equipment to bring within specifications
Record these test procedures and results, numerical and graphical data, and recommendations for changes in product or test methods
May provide formal/informal training of customer personnel
Demonstrate great customer service skills
Work variable shifts and up to 12-hour shifts to perform necessary testing
Exhibit mature, independent judgment and communicates effectively
Employees must be able to maintain and adhere to the customer’s on-site scheduling requirements with no more than 5 unplanned absences during any rolling 12-month period.
Support, communicate, reinforce and defend the mission, values and culture of the organization
Qualifications
High school diploma or GED with 5+ years of work experience
Must be able and willing to travel to CONUS (Contiguous United States) locations to perform repairs, upgrades, provide fielding support, and other assignments as required. Technicians can expect to be away from their home of record (St. Louis, MO & surrounding area) 50-75% of the year on average
Must be able and willing to travel to OCONUS (Outside the Contiguous United States) locations to provide field support. Locations are generally on the European & Asian continents; however, travel to Africa and Australia may be required for future programs. Rotation periods are generally 4 to 6 months at a time
Must have current experience (within the last 5 years) and a moderate level of understanding in one or multiple technical competencies (electrical, mechanical, hydraulics, pneumatics, etc…)
Must have current experience (within the last 5 years) and a moderate level of understanding in electrical system and wiring harness troubleshooting
Must have current experience (within the last 5 years) and a firm level of understanding in the used and implementation of hand and power tools
Must be able to identify technical and logistical problems and help determine solutions
Demonstrate knowledge with advising others on a wide variety of moderately complex technical and logistical problems
Must have or be eligible to obtain U.S. passport
Outstanding communication skills (written and oral)
Excellent teambuilding and leadership skills
Ability to obtain a Department of Defense (DoD) Secret Clearance is required
Computer proficiency with MS Office application experience, including Word, Excel and PowerPoint; detailed understanding and use of database technologies
U.S. Citizenship required. This position requires an active DOD security clearance or the ability to obtain such clearance within a reasonable time after commencement of employment.Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan. We champion wellness programs that focus on physical, emotional, and financial well-being. We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement. And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours.Some employees are eligible for limited benefits onlyLeonardo DRS, Inc. and its subsidiaries and affiliates are equal opportunity employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. #LSY
