QUALIFICATIONS INCLUDE:
High School diploma or equivalent
Ability to demonstrate and maintain a good safety record
Strong interpersonal communication skills
Ability to perform basic math functions
Proficient with computers, web applications and related equipment
Excellent communication skills
Good organizational and technical skills
Ability to plan and prioritize dispatching responsibilities
Ability to perform required shift work to include days, weekends, nights, holidays and call outs; rotating 12 hour shifts that start at 6:00 a.m. and 6:00 p.m.; work schedule posted six months in advance
Ability to work overtime including evenings and weekends in response to acute service needs
Ability to pass a drug test and a background check
Advanced education is preferred
High volume dispatching and customer service experience preferred
DUTIES INCLUDE:
Assure cost effective use of resources by communicating/coordinating with Distribution Operations Controllers and area Supervisors
Manage and modify gas and electric service orders
Demonstrate proficiency with the computer software and web applications necessary to conduct daily workflow dispatching processes
Assure positive working relationships with technicians, controllers and field crews/management
Complete required trainings and monthly meetings
Dispatcher calls will be subject to call monitoring with a priority goal of achieving customer satisfaction
Work effectively within a team environment and other work groups to accomplish organizational goals
Demonstrate strong adherence to accuracy, safe work practices/processes, customer service and attendance
Job time is spent in an office environment mostly sitting or standing, using a computer terminal and phones with limited required walking
Adhere to company safety standards and the Code of Business Conduct & Ethics
Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives
Full-time position.$19.32 per hour; $1.00 per hour shift premium. Three potential step increases with performance progression; annual pay increases in May of each year subject to the Collective Bargaining Agreement. Benefits include: 401K with company match up to 4% and non-elective contribution up to 7%; healthcare and wellbeing programs, including dental and vision; Health Savings Account (HSA); healthcare and dependent care flexible spending account (FSA); Employee Assistance Programs; Life Insurance; paid time off starting on your first day, plus 11 paid holidays.Apply by November 21, 2024.
