THE POSITION:The Director, Client & Delivery Excellence will be responsible for oversight of one or more programs to drive the overall success of the program. This position will drive patient and client satisfaction by leading and directing with a goal of providing the highest level operational success, employee engagement and client satisfaction.ESSENTIAL DUTIES AND RESPONSIBILITIES:Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:Setting clear direction, effective plans and measurable outcomes.Ensuring work is accomplished effectively by managing employee performance, work processes and other resources.Engaging employees to maximize their discretionary effort.Developing a pipeline of excellent talent to fill future business needs.Plans, organizes and coordinates various projects, programs and services.Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.All other duties as assigned. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources. PEOPLE LEADERPeople leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities: Responsible for and oversee their respective department.Organization SME for programs and services and cross-functional liaison.Interview, select and supervise the activities of the department staff; communicate interpret and discuss with team the company policies and procedures.Determine job objectives, work methods and performance standards; review performance relative to departmental objectives discussion appraisal with each employee and performance; authorize and communicate salary changes, promotions, transfers, discipline and discharge and administer all other personnel actions. EXPECTATIONS OF THE JOB:Identify and execute opportunities for program and process improvements on a continual basis to ensure best in class patient service.Lead the development of program specific presentations as needed, including participation in quarterly business reviews.Keep current on industry trends and regulations to ensure program compliance.This position will require travel limited to less than 10%; primarily to client sites/meetings.The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.An individual in this position must be able to successfully perform the expectations listed above.
