THE POSITION: The Specialty Pharmacy Liaison serves as the single point of contact for communications both internally and externally in regards to the case status, prescription processing and reimbursement communications related to specialty pharmacies in network for their program.  They will work directly with operations for patient processing and with account management to communicate with partners.ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:Lead and facilitate conference calls with specialty pharmacy contacts (and client, if applicable) to monitor patient progress, reconcile data discrepancies, research missing data, handle inquiries and provide updates as requested.Generate meeting agendas, capture meeting minutes, maintain log of all action items with specialty pharmacies.Provide support and identify patient-specific issues to ensure efficient referral processing and triaging including reconciliation follow-up with specialty pharmacies.Primary point of contact for client and customer SP-related inquiries and escalations.Provide exceptional, white glove, customer service to internal and external customers; resolve any customer and client requests in a timely and accurate manner; escalate appropriately.Independently and effectively resolve complex issues with creativity and innovation.Active participation in building and maintaining respectful, collaborative internal/external team relationships, exercising and encouraging positivity.All other duties as assigned.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.EXPECTATIONS OF THE JOB:Manage and report referral/prescription process.Collaborate with SPs on case recovery efforts.Manage patient progress within the SP network through status monitoring and reconciliation.Provide exceptional, white glove, customer service to internal and external customers; resolve any customer and client requests in a timely and accurate manner; escalate appropriately.Independently and effectively resolve complex issues with creativity and innovation.Excellent attendanceThe above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.An individual in this position must be able to successfully perform the expectations listed above.
