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The Telecommunications Sr. Engineer will provide leadership and architectural direction for overall telecommunications infrastructure. The Telecommunications Sr. Engineer will be responsible for the maintenance and support of all telephony applications including the enterprise call center, cost auditing, incident management, reporting and analytics, enterprise collaboration, and performance management applications. This role will Oversee all telecommunications functions, including installation and configuring of VoIP and TDM services and equipment and facilitate requirements definition with business functions to result in technical recommendations which drive RFP development and implementation. In addition, this role will provide subject matter expertise in the Interactive Intelligence/Genesys Pure Connect platform including phone switching, systems integration, voice mail, dialer, voice response unit, conferencing (audio/video), call recording capabilities, and Session Initation Protocol (SIP) Trunking.
Essential Duties and Responsibilities: