THE POSITION:
The Training and Development Specialist will have a passion for training and development, strive to have a great partnership with all team members, and the tenacity to deliver excellent service. The Training and Development (T&D) team partners with organizational leaders to strategically identify and execute solutions to meet organizational learning needs. You will provide custom learning and development solutions required or requested across the organization's Patient Services business unit and help drive programs and training initiatives that directly impact the daily working lives of EVERSANA employees.    ESSENTIAL DUTIES AND RESPONSIBILITIES:
Instructional DesignDesign, development, implement, and evaluate high quality learning and development materials and solutionsUnderstands sound adult learning and instructional design principles and methodologiesSupports Training Team in determining training needs, best practices, procedures, and coordinating execution of trainingMeet with leadership and subject matter experts to access training and development needs, then design, develop and implement new training initiatives as necessary to meet client requirementsConduct needs analysis, designs learning objectives, builds content and creates relevant job aids and instructional materials such as presentations, videos, hands-on training, instruction material, handouts, evaluation forms, and visual aidsSeeks to analyze and understand the departments or teams being supportedDesigns training materials to support new initiatives throughout EVERSANA and completes training related tasks that meet business objectives in driving quality, customer service and effectivenessWorks to continuously evolve and modernize training assets to continuously improve the learning experience; design, develop and maintain content styleInstructional ImplementationPromulgate EVERSANA culture and leads by exampleSchedules and conducts in-person and virtual training including managing logistics and schedulingAssigns and updates training curricula or materials in the learning management system (LMS) as neededCollaborates with Training Team to align and ensure consistency in training processes and performance improvement initiativesDevelops training curriculum and leads training sessions/classes in alignment with sound adult learning and instructional design principles to support new associates working to meet performance and organizational standardsProvides individual coaching and training to intra and inter-organizational partners on training and development best practicesConsistently evaluates effectiveness of programs for continuous improvement and proactive business partnership Project Strategy and ManagementRemain current with changing policies, technologies, and services for training deliveryIdentify and recommend training and development opportunities throughout the business unitAll other duties as assignedReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.EXPECTATIONS OF THE JOB:Hours (40 Hours per week, 5 days of the week)The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.
An individual in this position must be able to successfully perform the expectations listed above.
