[Front Desk Scope of work: ]{arial=""}
Greet all customer who approach the Front Desk in a smiling, friendly manner.
Check-in arriving guest in the most efficient manner possible, following all established procedures and policies.
Check-out departing guests in the most efficient manner possible, following all established procedures and policies.
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, Hilton Honor program, the local area and other general product knowledge and answer guest questions and inquiries.
Review arriving reservations for the day early in the shift, checking for any special requests, VIPs, etc. Pre-assign rooms as necessary.
Pre-register groups that have requested pre-registration.
Count cash drawer at beginning and end of each shift. Prepare shift deposit accurately, following standard procedures.
Able to stand for long periods of time.
Check all guest folios during each shift, checking for potential credit issues. Authorize guest credit cards to cover expected charges.
Record future reservations for any guests by phone or in person following standard procedures. Review sold-out dates before promising availability.
Handle complaints efficiently and courteously. Listen carefully to guest issues and take personal responsibility to resolve their problem.
Take each available opportunity to promote Hilton Honors and sign guests up accordingly.
Coordinate with housekeeping on room statuses frequently throughout the day.
Be knowledgeable about scheduled groups and meetings.
Maintain fresh coffee in the lobby at all times.
Answer telephone efficiently and pleasantly using correct Hampton Inn phrasing.
Ensure all front desk activities are accomplished in a timely manner.
[Requirements
[ABOUT YOU
[You love people[ and always offer a friendly smile.
[You go above and beyond[ to help others. You are organized and efficient in every aspect and you know doing a great job can be challenging, but you are up for a task!
[You are a team player[ and always willing to help out w
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