Description
POSITION SUMMARY:
The Parts Manager is responsible for optimizing the profitable growth of the business, the personal growth of employees, and the satisfaction of customers while managing the performance and success of the parts department. This is a career-defining opportunity to play a vital role in the Company and make a meaningful contribution to the future success of an established and growing business. The qualified candidate will also take an active role in the sale of parts and being visible and available to staff and/or customers is a key component for this position.
Crown Power & Equipment Co, LLC provides a comprehensive range of outdoor power equipment, as well as big and small machinery from top manufacturers such as Case IH, Kubota, and Cub Cadet, to mention a few. We're proud of our past, and excited for our future. We have over 32 years of continuous growth and employee satisfaction. In fact, some employees (and customers) were with us when we opened our doors 32+ years ago. Our success is a reflection of our dedicated employees. If you are looking to growing your career, we invite you to apply today!
Benefits Offered:
In addition to competitive wages, we provide the following benefits:
Crown Power & Equipment pays 85% of the medical, dental, and vision monthly premiums for employee only
coverage
$25,000 Basic Life Insurance policy provided at no cost with the option to add voluntarily up to an additional
$500,000
Critical Illness/Accident Insurance available on a voluntary basis
Eligible to participate in the 401(k) plan after 90-days of employment with a Company match up to 4%
Vacation and PTO accruals based on length of employment
Paid Holidays
Product discounts
Essential Functions, Duties & Responsibilities:
Essential Job Functions:
Work directly with customers, in person, via email, and over the phone
Prepare quotes
Establish parts availability and place parts orders
Maintain an efficient level of inventory and an accurate inventory count
Make sure parts are organized so they are easily located and accessible by personnel extraneous to this parts
department
Maintain proficiency with electronic business system and other computer programs
Effectively engage departmental personnel; develop an energetic staff focused on customer satisfaction
Communicate, monitor, and enforce effective processes within the parts department
Work cooperatively with Corporate Parts Manager and parts managers at the other locations to ensure consistency
within the company
Manage the department schedule and prioritization of tasks
Manage parts warranty and return claims within required timeframe to receive maximum credit
Oversee the handling of obsolescent parts
Build and maintain good working relationships with the other departments in the dealership
Manage parts orders to maximize customer satisfaction and minimize shipping costs
Work extended hours and Saturdays when necessary
On Call as needed
Requirement:
High school diploma or equivalent
Ability to respond quickly, efficiently, and professionally to demands and requests from customers
Strong verbal and written communication skills
Ability to cultivate and maintain excellent customer relationships
Ability to work calmly under pressure and act with a sense of urgency
Ability to promote a customer-first mentality within your team
Leadership experience: ability to tactfully instruct and coach personnel
Ability to handle and resolve interpersonal conflict
Effective planning, organizational, and time management skills and the ability to multi-task
Attention to detail
Ability to work independently
Ability to analyze and interpret internal reports
Background in agriculture and knowledge of farm equipment
Ability to use a computer and business software
Experience in parts sales and customer service
A cooperative, service-oriented attitude
Ability to work well with other departments, even when there are differing priorities
Familiarity with Case IH and Kubota equipment and parts
Ability to work extended hours and Saturdays when necessary
Physical Requirements:
Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching, pushing, pulling,
leaning, and twisting. Must be able to lift/carry up to 50 lbs.
Must be able to meet all safety requirements for applicable safety policies
Fitness to work in adverse and extreme weather conditions
Preferred Qualifications:
Associate or BS Degree in Agriculture
Prior management experience
Basic understanding of financial principles relative to parts department operations
Thorough knowledge of the parts we sell
Forklift certification
Candidate is required to successfully pass the pre-employment screenings which include background check, pre-employment drug testing as well as driving record evaluation.
Classification: Exempt-FT
Reports to: Branch Manager
Crown Power & Equipment is an Equal Employment Opportunity Employer promoted to a diverse workforce.
