Pay Rate: $18.50/ hour - Use our Daily Pay benefit and get access to your pay as you need it. Must be able to work any shifts assigned, including evenings, weekends and holidaysThe Front Office Supervisor supports the Front Desk Manager in delivering exceptional guest experiences by overseeing front desk and reservations operations. This role blends hands on operational leadership with financial accountability and proactive problem solving to ensure smooth daily operations and contribute to the overall success of the resort.You will embody Westgate’s core values of Passion, Integrity, and Work Ethic in everything you do while shaping the culture and performance of the Guest Services Department. At Westgate Resorts, our team members are the heart of our success. When you join, you become part of a company that values hospitality, teamwork, accountability, and professional growth.As a  Front Desk Supervisor, you will:Directly supervises Front Desk team members, ensuring compliance with organizational policies and applicable laws.Trains team members, plans, assigns, and directs work, appraises performance, and manages rewards and disciplinary actions.Greets, registers, and assigns rooms to guests.Keep marketplace shelves fully stocked and ready for customers.Transmits and receives telephone messages.Answers inquiries pertaining to hotel services; registration of guests.Keeps records of room availability and guest's accounts.Computes bill, collects payment, and makes change for guests.Makes and confirms reservations.Prepares daily reports (credit limit, cash).Reviews daily arrivals and departures.Coordinates with housekeeping when VIP Guests arrive.Sets up Front Desk schedule and meetings.Perform other tasks as assigned by resort operations leadership.
