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Job Title:Customer Service Representative (Remote)Job DescriptionThe Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services.REIMAGINE YOUR CAREERAre you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “ World’s Best Workplaces ,” “ Happiest Employees ,” and “ Best Companies for Career Growth ” awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!As a remote Customer Service Representative, you’ll join an organically diverse team from 40 countries where ALL members contribute and support each other’s success and well-being, united as “One Concentrix.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.CAREER GROWTH AND PERSONAL DEVELOPMENTThis is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.WHAT YOU WILL DO IN THIS ROLEAs a Concentrix Customer Service Representative working from home, you will:
Reviewing of existing customer accounts to make sure we are caring for all of their needs and caring for the accuracy of their account services and information
Maintain, acceptable production levels as set by management
Provide details on the discount services to help retain and save customers
Standard verification and authentication for customer account – integrity
Provide high level of customer service and empathy
Strong ability to ask probing questions, to discover the wants, interests and needs of our customers
Validating policy and what the customer have it on the customers policy
Check status of claims
Must have the ability to deliver bad news and de-escalate critical situations
Be efficient in navigating multiple systems
Participate in ongoing training and self-development
Maintain advanced knowledge of procedures, product information and online resource tools
Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies
Participate in activities designed to improve business performance
Ensure that all quality targets are met and maintained
YOUR QUALIFICATIONSYour skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:
Minimum of 6 months to 1 year of solid customer service experience
Must provide own equipment personal desktop or laptop - no Chromebooks or Apple products - bring your own device
High School Diploma or GED Required
Ability to effectively communicate with customers and ask discovery questions
To have a strong heart and mind for servicing others
Comfortable with Outlook, asynchronous tools, and Microsoft Excel
Must be comfortable being on web camera
Able to utilize tools and resources to efficiently our customers
Need to be able to articulate in a business acumen manner
Ability to breakdown complex subject matter into relatable knowledge for our customers
Ability flexible with the hours of operation
Open and receptive to feedback from leadership
Proactive in self upskilling and knowledge training
Ability to cross reference job aids while assisting a customer
WHAT’S IN IT FOR YOUOne of our Concentrix Culture Statements says, “We are fanatical about our staff.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
Opportunities for performance incentive opportunities that are provided consistently month over month
The opportunity to work from the comfort of your home!
Team Appreciation Day
Summer Bash
Customer Service Week
World Clean Up Day, #MyOneEarthPromise and other opportunities to support our communities and world
Wellness activities
Events that celebrate Diversity, Equity, and Inclusion Juneteenth, Pride Month, Black History Month, National Women’s Day, and our favorite local community event the Arnold Days Parade!
Paid training (Customize to time – how many weeks and other specifics).
US Full benefits – 401K (U.S. ONLY) medical, dental, vision, and an employee assistance program (EAP), which includes free short term counseling sessions for a full range of personal issues and assistance in achieving a healthy work/life balance. Concentrix also offers a stock purchasing program, Huang Leadership Development Scholarship and career development through our very own online university the CNXU!
The opportunity to shine in and grow your career with clear paths for development – we invest in you!
Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability.
IRise Mentorship programs to help you create the strong foundation to a rewarding career.
Global citizenship, sustainability and team event opportunities that help you make a difference in your community and beyond!
Trained wellness partners to support you as well as wellness training opportunities.
The satisfaction of helping others every day
Referral bonuses
A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from and grow with.
REIMAGINE THE BEST VERSION OF YOU!If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 300,000 people around the globe call Concentrix their “employer of choice” – proudly united as “One Concentrix.”Location:USA, MO, Work-at-HomeLanguage Requirements:Time Type:Full timePhysical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)Eligibility to Work:In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.Where Job May be Performed:Currently, this position may be performed only in the states listed here (https://jobs.concentrix.com/global/en/advisor-positions) .Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.For more information regarding your EEO rights as an applicant, please visit the following websites:English (https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12.pdf)Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRightsSp6.12.pdf)To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .
