Date Posted:03/19/2024
Hiring Organization:Rose International
Position Number:460706
Job Title:Junior Helpdesk Representative
Job Location:Jefferson City, MO, USA, 65109
Work Model:Onsite
Employment Type:Temp to Hire
Estimated Duration (In months):3
Must Have Skills/Attributes:Active Directory, Customer Service, Microsoft Office, Microsoft Teams, Networking, TCP/IP, TroubleshootingOnly those lawfully authorized to work in the designated country associated with the position will be considered.
Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a clients business needs and requirements.Position Summary:
Rose International is seeking a qualified, professional, and organized individual to join our team as a Junior Helpdesk Representative.Location: Jefferson City, MO
Hours: 7:30am-4:30pm, Monday thru Friday (Occasional after hours and weekend work may be required)Essential Duties and Responsibilities:
Supporting internal users with both software and hardware issues.
Use in-house trouble ticketing system to track issues.
Perform desk-side support, upgrades and updates on desktops and laptops (Windows and Mac).
Configure new PCs, printers and Phones for users.
Ability to work independently and complete tasks on time.
Ability to pack and ship PC equipment (up to 50 lbs).
Ability to crawl, bend, and squat under desks to hook up and configure PCs and equipment as needed.Technical Skills:
Strong hardware troubleshooting skills.
Experience with Microsoft Teams, Windows 11, Microsoft Office Suite.
Experience with TCP/IP, Active Directory, and basic networking skills.
Excellent customer service skills.
Must be detail oriented.
A+ Certification - nice to have.Benefits:
For information and details on employment benefits offered with this position, please visithere. Should you have any questions/concerns, please contact our HR Department via our securewebsite.California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' websitehere.Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,please contact our HR Department.Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
