Job DescriptionProduct Support Supervisor – Oracle Health Support ServicesLocation: Kansas City, MONo visa sponsorship is available for this position.As a Product Support Supervisor in the Oracle Health Support Services space, you will guide and inspire a team of System Engineers, Technical Solution Analysts, and Solution Architects dedicated to delivering exceptional client outcomes. In this role, you will be responsible for overseeing day-to-day operations, driving performance toward key objectives, and fostering a culture of collaboration, innovation, and continuous improvement. Your leadership will be instrumental in achieving operational goals, improving processes, and ensuring team success.You will play a key role in recruiting, onboarding, and providing consistent training and development to empower team members to excel. With a deep understanding of Oracle Health solutions, you’ll lead efforts to optimize quality, streamline processes, and drive results. You will also act as a key communicator, ensuring alignment across the team by sharing policies, practices, and procedures that directly impact team performance.Key Responsibilities:
Team Leadership & Development: Lead a team of System Engineers, Technical Solution Analysts, and Solution Architects, providing coaching, mentorship, and timely feedback to foster individual and collective success.
Oversee day-to-day activities, ensuring that the team meets or exceeds operational targets.
Guide team members through continuous development with regular training and growth opportunities.
Contribute to staffing decisions and performance evaluations for team members.
Operational Excellence: Plan and direct team workflows to meet client commitments, ensuring seamless operations within the AMS/SWx Tier 1, Tier 2, and Federal space, including Direct Care and Millennium Products and Services.
Develop and communicate clear performance goals for the team, ensuring alignment with broader departmental objectives.
Lead initiatives focused on process improvements and quality enhancements.
Responsible for delivering both Incident and Configuration support.
Collaboration & Stakeholder Engagement: Effectively communicate key policies, practices, and procedures to stakeholders within the department, ensuring transparency and alignment across teams.
Innovation & Continuous Improvement: Utilize your expertise in Oracle Cerner to identify and implement team-level improvements that elevate quality, efficiency, and client satisfaction.
Basic Qualifications:
5+ years of combined relevant work experience and education, including:
1+ year of experience in customer service, call centers, hospitality, or technical support roles.
4+ years of experience directly related to the responsibilities of this role, including leadership responsibilities.
Preferred Qualifications:
1+ year of experience in people management, matrix management, project management, or other indirect leadership roles.
Bachelor's degree or equivalent relevant work experience.
Expectations:
Flexibility to work additional or irregular hours as required.
Adherence to corporate and organizational security policies, with a focus on safeguarding corporate and client assets.
Ability to perform other responsibilities as assigned and contribute to the team’s broader success.
This is an exciting opportunity to lead a high-performing team, drive meaningful improvements, and make a real impact in the healthcare technology space. If you’re passionate about empowering others and delivering results, we want to hear from you!Career Level - M1ResponsibilitiesSupervises a team of analysts to manage the operational performance goals. Develops and directs work schedules and monitors workflow to achieve established goals and objectives. Responsible for ensuring the team delivers functional and technical solutions to customers. Ensure that operational policies are followed and that business objectives are achieved by focusing on best practices and process improvements. Applies Oracle methodology, company procedures, and leading practices. Provides coaching, guidance and feedback to develop skills of team members and take corrective actions to address poor performers. Performs administrative duties such as approving timesheets and expenses.Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range in USD from $36.01 to $57.60 per hour; from: $74,900 to $119,800 per annum. May be eligible for equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.About UsAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer
