Remote Customer Service Representative (Healthcare) - Bilingual and Non-Bilingual Positions - REQ-003606

Remote Customer Service Representative (Healthcare) - Bilingual and Non-Bilingual Positions - REQ-003606

18 Sep 2024
Missouri, Jeffersoncity, 65101 Jeffersoncity USA

Remote Customer Service Representative (Healthcare) - Bilingual and Non-Bilingual Positions - REQ-003606

Sagility combines industry-leading technology andtransformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.Job title:Remote Customer Service Representative (Healthcare) - Bilingual and Non-Bilingual PositionsJob Description:Join Sagility: Elevate Your Career in Healthcare Customer Service!Sagility is a global leader in business process management, dedicated to optimizing the member and patient experience. With a blend of technology-powered services and decades of healthcare expertise, we drive positive outcomes for our clients.Join Us and S.O.A.R

S - Spark Curiosity

O - One Team, One Direction

A - Action for Results

R - Right by Right Purpose

We are committed to shaping careers and have immediate openings for Remote Customer Service Representatives in our Call Center. As a crucial part of Sagility, you will provide the essential human touch that sets our service apart.Benefits:

Competitive pay: $14.00/hr for non-bilingual, $15.00/hr for bilingual

Performance incentives

Paid training in a state-of-the-art video training environment

Comprehensive health plan available after 90 days

Employee wellness and engagement programs

Significant career growth opportunities: 90% of our leaders began as Customer Service Representatives

Responsibilities:

Promptly and effectively manage all incoming calls

Conduct research to provide effective solutions for customer issues

Document all calls accurately

Communicate professionally, empathetically, and diplomatically with clear voice quality and articulation

Strive to achieve daily team quality and customer satisfaction goals

What We Are Looking For:

Unwavering commitment to perfect effort

Punctuality and dedication

Ability to thrive in a fast-paced environment

Proficiency in navigating various computer applications

Drive to exceed caller expectations

Desire to build and enhance current skills

Positive attitude and teamwork orientation

Previous healthcare experience is a plus

Previous call center experience is required

Requirements:

18 years of age or older

High School Diploma or equivalent

Minimum of 1 year in a single job, preferably in a call center customer service environment

Reliable attendance with no missed time in the first 90 days

Ability to type 25 wpm

Strong oral and written communication skills

Comfort with desktop computer systems

Hardwired internet connection with speeds greater than 5MB upload and 10MB download

Secure, private work area at home

Flexible schedule availability (Monday-Saturday)

Sagility is an Equal Opportunity Employer/Vet/Disability.Location:Work@Home MissouriUnited States of AmericaEqual Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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