AV Customer Services Assistant
Basic Information
Reports to Customer Services Manager
20 hours/week
Wage: $16.44 per hour
Position open until filled
What You’d Do
This position primarily works in the Audio-Visual department at the Central Library. This position will also work in the circulation department. The Audio-Visual department serves customers of our music and movie collections with duties including retrieving materials, shelving, making displays, creating film and music-related social media content, planning and running daily movie screenings in the Film Vault, and recommending material to library patrons. The Circulation department provides services such as checking materials out and assisting customers with Library card registration and account questions.
Duties include retrieving and checking our materials, shelving, making displays, and recommending material to library patrons.
Determines customer service needs by analyzing and solving problems.
Provides one-on-one help with Library services.
Assists patrons with library account questions, in person and on the telephone.
Assists patrons with requesting, finding, and checking out of materials.
You would also on occasion work in other Central Library public service departments.
Requirements
Knowledge of and interest in music and film.
Demonstrated ability to meet and serve the public, working effectively with patrons of all ages.
Demonstrated ability to learn library operations, services, and policies, including computer procedures.
Many duties are performed while standing and bending; ability to lift up to 40 lbs. Working environments may be busy, noisy, and/or dusty.
Basic computer skills with a willingness to learn emerging technologies.
Demonstrated ability to follow oral and/or written instructions.
Ability to speak and understand English is required. Additional consideration may be given to individuals that are proficient in any non-English languages spoken in Kansas City area including Somali, Swahili, Spanish, Arabic, French, Dari, Pashto, and Vietnamese.
Minimum requirements include High School diploma or equivalent or any combination of education, training, and life experience that demonstrates the ability to perform the duties of the position.
Schedule
Thurs 1pm-5pm
Fri 1pm-5pm
Sat 8:30am-5pm
Sun 1pm-5pm
How to Apply
Please apply for this position through our web application system at http://www.kclibrary.org/jobs . Kansas City Public Library is an equal opportunity employer and is committed to creating an inclusive environment for all employees.
