About Us: Liberty Tax is committed to providing excellent customer service in a fast-paced environment. As we prepare for the upcoming tax season, we are seeking motivated individuals to join our dynamic team for the next two months, with the potential for returning in future seasons.
Job Description: As a Seasonal Call Center Representative, you will be the first point of contact for our customers, assisting them with inquiries and ensuring they receive outstanding service. Your role will be crucial in maintaining our reputation for excellence.
Responsibilities:
Answer incoming calls and address customer inquiries regarding tax services.
Provide accurate information and guidance to customers in a friendly and professional manner.
Handle customer complaints and inquiries effectively, ensuring satisfaction.
Document customer interactions and maintain accurate records.
Collaborate with team members to improve service delivery and efficiency.
Qualifications:
High school diploma or equivalent.
Excellent communication and interpersonal skills.
Ability to thrive in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Previous experience in customer service or call center operations is a plus.
What We Offer:
Competitive hourly pay.
A chance to gain valuable experience in a supportive work environment.
Opportunity to return for future seasons based on performance.
How to Apply: If you're ready to join a team that values excellence and customer satisfaction, please send your resume and a brief cover letter to [your email address] or apply in person at 11902 Blue Ridge Ext Suite P Q, Grandview, MO 64030
Application Deadline: Sunday January 5th before the End of the Chiefs game. Or walk into apply Friday January 3rd between 10am and 1PM. Please dress sharply.
Join us at Liberty Tax and help make this tax season a success for our customers!
