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Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.
Our Core Values:
Our Mission: To create conditions within which people can thrive!
At FPS, we put our people first, because your success is our success. Our mission is simple: create a culture in which our employees thrive, because we believe that happy, motivated teams achieve groundbreaking results.
As a retention advisor, you will be responsible to retain customers through identifying customer concerns and selling the value of client products and services. You will provide recommendations through needs-based selling, identify customer needs using questions, educate customers on the value, features, and benefits of their services, and be able to ask for the sale.
The ideal candidate can establish a positive rapport and handle all calls with a good demeanor. A candidate who is able to communicate effectively, professionally, and apply a positive customer service attitude in all forms of communication with internal and external customers.
As a customer retention advisor, you have the opportunity to earn $30,000 to $45,000 per year. In addition to a dynamic team environment, you'll enjoy competitive benefits, generous incentives, and performance-based bonuses!