edi services specialist.
kansas city , missouri
posted today
job detailssummary
$35 - $40 per hour
contract
bachelor degree
category computer and mathematical occupations
reference1046463
job detailsjob summary:Randstad Digital is looking for an experienced EDI Services Specialist for an opportunity in Kansas City, MO. The EDI Services Specialist is a customer service-oriented professional who provides first-level EDI support through phone, email, and chat for EDI-related processes.Requirements:
Bachelor's degree from an accredited university or college, or enrolled in an accredited program with less than one year until graduation, or equivalent combination of education and experience, or Associate's degree (A.A.) or equivalent from two-year college or technical school
MCS, EMS or ITX foundational knowledge (1) year is required
Bi-lingual communication skills in both English and Spanish (both written and spoken)
Experience with providing support over the phone, (2) years preferred
Experience communicating technical information to non-technical audience, one (1) year preferred
Basic foundation knowledge of the rail or transportation industry (2) years
location: KANSAS CITY, Missourijob type: Contractsalary: $35 - 40 per hourwork hours: 8am to 4pmeducation: Bachelorsresponsibilities:
Provides first level EDI support through phone, email and chat for EDI related processes supported through various services and systems for internal customers, service vendors and other companies within the industry.
Provides exceptional customer service
Comprehensive understanding of X12 and EDI Standards for rail
Provides technical support for customer and rail operations EDI (Electronic Data Interface) transaction sets
Implements proactive problem resolution measures for internal and external customers
Ability to manage multiple tasks at times of adversity
Ability to work cross functionally with internal stake holders to drive change aligned with the organization's initiatives
Efficient in MCS, EMS or ITX
Adapts well to change
Ability to work independently and as a team to complete daily task
Manage customer accounts from Canada, US and Mexico
Escalates and provides critical incident support as needed
Follows up with customers, provides timely updates and sees problems through to the end
Ensures proper documentation of incidents, emails, requests, and follows established ticketing processes
qualifications:
Experience level: Experienced
Minimum 3 years of experience
Education: Bachelors
skills:
EDI Support (3 years of experience is required)
MCS
EMS
ITX
Helpdesk (2 years of experience is required)Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.
