Summary National Power, LLC is seeking a Program Manager to join our growing team!Under the general direction of and reporting to the Director of Broadband Service, The Program Manager is primarily responsible for overseeing all aspects of service for a large telecommunications customer's inside plant (ISP) service needs. The successful candidate will be self-motivated with prior experience managing large telecommunications service contracts, with a commitment to superior customer service and a team mentality.Essential Duties and ResponsibilitiesCore duties and responsibilities include the following. Other duties may be assigned.
Manage internal technicians to execute the preventative maintenance contract throughout their geographic territory.
Track open tickets to ensure timely completion and communicate status to customer
Communicate with customers to address questions, problems, and requests for service or equipment. Escalate to appropriate person/team as necessary
Arrange for necessary repairs to restore service and schedule these repairs
Order parts for needed repairs
Successfully read and understand schematics, flowcharts, wiring diagrams and specifications
Have/expand industry knowledge of AC & DC electrical and batteries to successfully review inspection reports and provide feedback to the customer on any future or immediate/urgent maintenance needs
Successfully maintain preventative and emergency maintenance reports for customer review and access as needed
Education/Experience/Skills
High school diploma required – some college preferred
10+ years of experience managing facilitieselectrical powering and cooling service preferred
Must have superior organizational skills as well as experience managing teams of service providers (self-perform and/or subcontractors)
Excellent customer service skills required, to include verbal and written communication, phone and email etiquette and the ability to develop and maintain excellent working relationships
Ability to work well in a changing work environment
Requires advanced knowledge of the English language
Intermediate knowledge of Microsoft Word applications, especially Excel
Adept at the use of remote web applications and web services
Proven team player
Compensation and Benefits:
Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
Up to 9 paid company holidays
Paid sick time
Company-paid Life Insurance ($75,000)
Company-paid Short-term and Long-term Disability Insurance
Medical, Dental, and Vision Insurance:Offering four medical plan options, with one plan fully covered at 100% by the company.
401(k) retirement savings planwith company matching
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Physical Demands
Ability to sit for an extended time, up to 8 hours
Frequently required to utilize hand and finger dexterity; typing
The ability to hear and speak effectively (i.e. over the phone, in person, or video conferencing)
Additional Info
Criminal background check, pre-employment drug screen and MVR required.
This is a remote position and will require the employee to work from home.
Equal Opportunity Employer:
National Power, LLC is an Equal Opportunity Employer and VEVRAA federal contractor. National Power affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, gender identity or any other status protected under local, state or federal laws.
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