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Thanks for your interest in Children's Mercy!Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.OverviewThe Program Manager of Event Operations is the foundation of the Event Operations team and the hospital's ability to successfully and efficiently support meetings, events and conferences within the Children's Mercy Research Institute (CMRI) Conference Center. In addition to managing a portfolio of standard internal meetings and events, this position serves as the on-site point-of-contact within the Conference Center and provides logistical and technical support. Within the team, this position serves as the liaison with key stakeholders, maintains event records and communications, and provides logistical support for complex, large-scale conferences and events. The Program Manager of Event Operations works collaboratively across many departments and ensures appropriate space use and positive meeting-host experiences by being resourceful, technically adept, hands-on and delivering exceptional customer service.NOTE: This role will primarily work on-site at Children’s Mercy Research Institute (CMRI). Will require working outside of normal business hours (Monday – Friday, 8:00 a.m. – 5:00 p.m.), including days, evenings, and some weekends. Work will be flexed. At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that theseasonal influenzaandCOVID-19vaccines are a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you become a finalist for this position, and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.Responsibilities
Manage event logistics and provide on-site support for standard internal and external meetings and events in the CMRI Conference Center:
Responsible for the event planning and operations of events with internal and external standard meetings/events hosted at CMRI, including:
◦ responding to inquiries and event booking
◦ pre-event coordination with the event host and key stakeholders
◦ event execution including, but not limited to, inspection of event set-ups to ensure hosts needs have been met, along with tear-down completion that’s ready for next day meetings/events
◦ post-event reporting and wrap-up to evaluate event hosts and guest experiences and provide recommendations for continuous improvement
Assist Event Operations team with complex, large-scale conferences and events:
Provide pre-event coordination with key stakeholders (i.e. Catering, Environmental Services, Security & Transportation, etc.)
Provide on-site support to Event Operation lead for the duration of complex events/conferences which will require working outside of normal business hours (Monday – Friday, 8:00 a.m. – 5:00 p.m. ). On-site support includes, but is not limited to, directing load-in, inspecting set-up and making corrections if required, assisting with space resets as needed, directing traffic flow, directing load-out, conducting end-of-event safety checks
Flexible hours including days, evenings, and some weekends. Work will be flexed.
◦ Responsible for the primary lead for internal conferences/meetings. Typically, 1 – 2 weekend days a month, and 2-4 early morning/late evenings a month.
◦ Assist with event support for complex conferences/meetings. Typically, 1 a month.
Serve as the main point of contact on-site at CMRI to monitor conference center space and provide basic AV and facility support for daily meetings:
On-site at Children’s Mercy Research Institute (CMRI) for 3-4 days a week to be the main point of contact for the conference center including but not limited to:
◦ Monitor the space use of the CMRI conference center which includes 11 public conference rooms (range from 10-46 capacity), an Auditorium (370 capacity), Garden Level for receptions and luncheons (140 capacity) and a collaboration space.
◦ Be knowledgeable on the operation of all audio/visual equipment to provide in-conference room basic AV support
◦ Monitor room set-up requests, or changes, for unique one-off meeting requests
◦ Address EVS assistance, as needed
◦ Help enforce the appropriate use of the space which will require confident, respectful communication skills
◦ Interact in a professional manner when dealing with various internal and external guests, vendors, and staff
Serve as the primary liaison between Event Operations and key stakeholders for event execution:
Serve as team liaison for weekly communication with closely-associated teams or departments (Key Stakeholders include Multimedia Production, Catering, Environmental Services, Security & Transportation and Guest Services).
Monitor stakeholder huddles and share relevant information between their teams and Event Operations.
Ensure set-up and tear down requests are completed as requested for meetings/events.
Monitor and maintain event tracking and email communication for the Event Operations team.
Publish all meeting logistics to the team calendar and Master Event Log.
Monitor and respond to the team email.
Monitor and record submissions of the Event Inquiry Form and CMRI Tour Request Form and reservation requests for select Conference Center spaces.
In coordination with the Assistant Director of Event Operations, maintain current, accurate records of CMRI meeting room details (i.e. capacity, location, A/V, set-up capability, local contact person, etc.) within tracking system, and in relevant event/stakeholder files
Qualifications
Bachelor's Degree and 3-5 years' experience. Related experience includes roles related to customer service, hospitality and project/account management OR
High School diploma, or equivalent, and 7 or more years' experience. Related experience includes roles related to customer service, hospitality and project/account management
Valid driver's license, required upon hire
BLS Certification, preferred upon hire
Starting PayOur pay ranges are market competitive. The pay range for this job begins at $30.73/hr, but your offer will be determined based on your education and experience.Remote Work/Work from HomeThis is an intermittent remote position, which means that the person hired will work with his or her manager to determine a schedule that includes both at home and on-site hours at a Children’s Mercy location. The incumbent must live in the Kansas City metro area.EEO Employer/Disabled/VetChildren’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.Our commitment to Diversity & InclusionCM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life, and so do we. We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, ethnicity, race, sex, sexual orientation, gender identity and expression, national origin, age, languages spoken, veteran status, color, religion, disability and beliefs.Need help finding the right job?We can recommend jobs specifically for you! Learn about Children’s Mercy Benefits (https://jobs-childrensmercykc.icims.com/connect?back=intro&findajob=1&iniframe=1&hashed=-625978159) Requisition ID2023-26728Requisition Post Information : Posted Date9 hours ago(7/21/2023 11:00 AM)Posting CategoryProfessionalsDivisionDEPT OF PHILANTHROPYShiftDay shiftWork TypeFull TimeWork DaysMonday - Friday/ misc. weekendWork Hours8-5FLSA StatusExemptLocation : NameAdele HallRecruiter : Full Name: First LastTerry Worthington-BrownRecruiter : Emailtlworthingtonbro@cmh.edu
