ROLE AND RESPONSIBILITIES
The Customer Account Administrator is responsible for servicing accounts, meeting company objectives, and managing customers' needs. The administrator is responsible for supporting the sales team and overseeing assigned customer accounts. The administrator interprets customer requests, monitors performance and delivery, investigates complaints, assists with negotiations regarding pricing, and adheres to company policies.
Customer Service
Provide professionally written correspondence to customers
Generate Quotes and sales
Obtain financial information from customers
Support requests of sales team members and sales supervisor
Primary interface for customers for daily questions.
Communicate order status.
Assure price adjustments are implemented.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Associate or bachelor’s degree preferred.
2-4 years of experience in Customer Support and or sales role; aerospace industry experience is a plus
PREFERRED SKILLS
Strong computer skills with the Microsoft Office suite
Exceptional communication skills, both written and verbal
Excellent problem-solving and resolution skills
strong interpersonal and communication skills, and be able to communicate with customers and suppliers professionally, both written and verbal
